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A
admin430
November 7, 2025
Question

Can I resume direct deposit services after missing the deadline for submitting FINTRAC documents? I have the documents I need, I just need to find out how to submit them.

  • November 7, 2025
  • 1 reply
  • 4 views

When I try to set up direct deposit over again by going Settings>Payroll settings>Bank accounts, I'm brought to the same page stating that my direct deposit has been suspended, with no options or instructions to follow. When I click the link in the original email about submitting FINTRAC documents, to 'access my case in the resolution centre', I'm brought to a page stating that my case has expired, again with no avenue for resolution. Please help! I've tried all the support options and I keep finding myself at a dead end.

1 reply

J
JeraldRQuickBooks Team
QuickBooks Team
November 7, 2025

Hello, @admin430.

 

I understand the importance of having an uninterrupted direct deposit for managing your payroll efficiently. To assist you in submitting your documents, I recommend contacting our Live Payroll support team directly. They have the necessary tools to review documents even after a deadline has passed.

 

Here's how to reach them:

 

  1. Head to the Help panel. 
  2. In the Search bar, type Contact Us.
  3. Select the Contact Us option.
  4. Choose Callback.

 

You can also check our support availability time for different subscriptions/products in this article: Get help with QuickBooks products and services. 

 

We know how much your time is worth. If there's anything else we can do to help you, just let us know.

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