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A
annikki1
October 1, 2021
Question

Can someone please post a case number for the error when setting up a new project? Authentication Failed when trying to reply to my original post.

  • October 1, 2021
  • 2 replies
  • 2 views
No text available

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
October 2, 2021

Have you tried opening your QBO account on private/incognito browser?

A
annikki1Author
October 4, 2021

yes.  I have tried all the usual stuff to fix it.  

N
Nick K
October 4, 2021

Hi again annikki1.

 

I recommend you contact us using one of the methods above so we can help get this resolved for you. This way one of our support members can provide you with one on one support and even screen share with you to get this fixed.

 

If you have any questions let us know and we'd be happy to help.

N
Nick K
October 4, 2021

Hi annikki1.

 

Being able to pull up accounts and follow up on cases is one of the key factors of a case number. I'd be happy to provide steps on how to get a case number from your account.

 

As this is a public forum we'd like to keep everyone's accounts secure. For this reason personal information and account information including case numbers are not to be shared here.

 

If you wish to get a case number from your account you'd need to contact us using one of the following methods: 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.


You can also check the Get help with QuickBooks products and services article for the support hours.

 

Have a great day!

A
annikki1Author
October 4, 2021

Wow, today is the first time I've been able to respond to one of my posts!  I just tried to setup a new project in QBO today and it appears to have worked! Hopefully the issue is solved.

Even though I followed the other instructions posted to contact support and request that my account gets updates to the issue, none have been received.

I find this is usual for QBO.  They do an upgrade or improvement in the back, and don't inform the users.  The change triggers something which causes some feature of the application to not perform as before.  A case/issue is called in, diagnosed by several, referred to the engineers and then eventually is fixed.  No notification to the users that a change is going to be made, no notification that the issue is being resolved. 

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