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E
Elchurch
July 18, 2025
Question

cannot open backup company file

  • July 18, 2025
  • 1 reply
  • 4 views

We upgraded computer from HP tower to a mini driver and to Windows 11.  We have QB 2020 non profit desktop version and I cannot open the back up company files even though back up is in F: which is what drive the backups were saved to originally.  I can click on file but then it puts me into activation loop and after filing information and getting licence number it just goes back to the beginning.  Any suggestions???

1 reply

SIAB
SIAB
Level 2
July 20, 2025

Can you open the sample file without any issue?

S
ShangYQuickBooks Team
QuickBooks Team
July 20, 2025

We'll run some troubleshooting steps to help you fix this, @Elchurch.
 

QuickBooks Desktop 2020 may not be fully compatible with Windows 11, as it is an older version. Even though your backup files are stored on the "F:" drive, there could have been issues during the transfer to the new computer or device. QuickBooks may have difficulty recognizing or authenticating your license due to the system upgrade or the new environment.
 

I suggest following the steps in this help article: Repair your QuickBooks Desktop for Windows for detailed guidance. 
 

Please let us know if you need further assistance.

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