Solved

Desktop Premier - Error 6123,0 - Quickbooks not booting - any updates on this?

Forum|Forum|7 months ago
November 25, 2025
4 replies
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When trying to open Quickbooks Premier it won't open. Can't do anything including payroll. Spent 6 hours with support who couldn't help me. Stated this is a known problem but I don't see anyone posting about this. I've spent a whole weekend installing and re installing Quickbooks, following all the suggestions from support and online. A basic company install works and runs but then when you update to the latest update which you need to do in order to get the latest payroll update, when you restart Quickbooks which you have to do, it simply won't open. Payroll was already delayed due to this and the next payroll is in jeopardy. I've spent 3 days on this issue with no fix in sight. Anyone else have this problem? Anyone have a fix?

QuickBooks Desktop

Best answer by dt_wolfgang

I’ve gone to Quickbooks help as per your instructions 3 times and received zero help to solve this issue. I was told each time that this had to be moved to a senior support person and each time they said they couldn’t help me after going through all of the same steps. I then received an email saying this issue is being worked on but that there is not solution as yet. That was back in November and December of 2025 last year. Then I received an email from Intuit saying they won’t be sending me email updates about the problem even though it hasn’t been fixed yet. In the meantime I’ve been charged for every month that I’ve not been able to use Quickbooks for both the monthly subscription as well as for the number of employees I have on payroll. Even though I have not had any use of Quickbooks and have had to do my payroll manually since November 15, 2025. This is very poor service by Quickbooks and to be honest after more than 15 years of using Quickbooks I’m seriously considering other accounting and payroll software packages.

C

carneil2

QuickBooks Team

Hi there, dt_wolfgang.

I appreciate the troubleshooting steps you've performed trying to fix the Error -6123, 0 you've encountered. Let's work together to get this sorted out.

Since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it. Then, download and install the QuickBooks Tool Hub. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend using the Tool Hub on Windows 11, 64. You can follow the steps below to proceed.

Here's how:

Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
Open the file you downloaded (QuickBooksToolHub.exe).
Then, follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

If you're unable to find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

Once done, follow Steps 2 and 3 from the If you see Error -6123, 0 while opening, upgrading, or restoring your company file section from this article: How to fix Error 6123, 0.

Don't hesitate to add your response below if you still have concerns. The QuickBooks Community is always here to help.

D

dt_wolfgangAuthor

Thank you. However, I followed the process you've outlined 5 times (Toolhub) over the weekend and none of that fixed the problem. I also don't know what you mean by "since you're seeing the error when opening your QBDT, let's start by ensuring that you're opening your company file from within QuickBooks and not from your Windows Explorer to avoid it." How do I do that? The Intuit support supervisor I talked to and who had access to my Windows desktop, had me move the file to the desktop and boot from there. Same problem. Out of the 5 attempts to start Quickbooks I only received the Error -6123, 0 once after I let Quickbooks try to boot up for over an hour. The other 4 times, after an hour, I did not receive any error messages but shut the attempted start up down using the Task shut down feature in Win11. Again, this happens when I update to the latest Quickbooks update from within Quickbooks which I have to do to get the latest payroll update. When I try to boot up Quickbooks, I get a blank grey/brown screen with just “window” and “exit” at the top left of the screen, neither of which are clickable. The blue/black revolving circle just goes on and on for over an hour with nothing happening demonstrating that it’s trying to boot. Any other ideas?

S

SheandL

QuickBooks Team

I can only imagine how time-consuming this has been for you, especially when trying to manage payroll and get QuickBooks Premier up and running, Wolfgang.

Since you've already tried following the suggested fixes which I do appreciate, I recommend reaching out to our Live Support Team again. They can take a closer look to address both the blank screen issue and the payroll data you're trying to access. At the same time, provide timely updates about the error message you've received.

Based on your screenshot, it appears that the Help panel is missing. To connect with our experts successfully, please follow the steps below:

Visit the What can we help you with? article.
Select QuickBooks Desktop from the dropdown and click Continue.
Choose the QuickBooks Desktop you need help with from the Which product is your question about? dropdown and select its edition.
Enter your concern in the field provided. Once done, click Continue.
Once done, log in to your Intuit account and follow the on-screen steps.

To learn more about our support hours, you can visit this article: Get help with QuickBooks products and services.

You're always welcome to post in this forum if you have other concerns or questions about this. The Community space is always available.

SIAB

Level 2

@dt_wolfgang

Run the Verify/Rebuild Data utility. Any error message?

D

dt_wolfgangAuthor

Thanks but I can't even get that far to verify/rebuild any data. Quickbooks hangs. Does not boot up. Don't even get to the log in screen. Please see my previous response to carneil2 above. Any other suggestions?

SIAB

Level 2

Holding the Ctrl key while starting QuickBooks Desktop forces the program to stop from automatically opening the last company file you used. Instead, it opens directly to the "No Company Open" window. Can you open the sample file without any issue?

ajinaniyan

New Member

This error usually means the update didn’t break QuickBooks itself it exposed a problem in the company file. That’s why a sample company opens fine, but once you update and restart, your real file won’t open and payroll is blocked. If Tool Hub and File Doctor didn’t help, try the basics: move the file to a local folder not network/OneDrive, rename the .ND and .TLG files, and make sure your Windows user has full permissions. If it still won’t open, you’re likely dealing with file-level corruption, not a settings issue. If you don’t have a clean backup, some users try a repair attempt on a copy of the file before with some third party tools like Stellar Repair for QuickBooks can help in cases of logical corruption, though results vary. Unfortunately, payroll + forced updates make this kind of outage especially painful.

D

dt_wolfgangAuthor

I don't think that's the issue. It's not just that payroll won't run, the whole app won't run. I've now found out that if I never shut Quickbooks down, it runs perfectly fine enabling back ups and restoring them as well with no problems. I've also found that shutting down and trying re booting Quickbooks is hit and miss. Most of the time it will not boot but sometimes it will. If I shut down Quickbooks I can get it all to work again by doing a completely fresh install of the app from ground zero, then restoring a back up. The back ups are not corrupted. Even when doing a fresh re install & back up restore, after that if I shut down Quickbooks a restart attempt will fail 4 out of 5 times, initiate the issue again i.e. it simply won't boot. There is more to this issue than what you've outlined. It is still a serious issue that does not have a solution, The current version of Quickbooks is unstable. Before this issue started happening last November, it was solid as a rock for more than 10 years. I also have not changed my system in the last 2 years without this issue until last November.

B

Bagenstose

Hello

i am having this issue as well. I uninstalled the QuickBooks desktop app, reinstalled it. same issues.

i tried Tool Hub, and it did not fix the company file or app

https://quickbooks.intuit.com/learn-support/en-us/help-article/damaged-data/fix-error-6123-0/L7Q6rlIyx_US_en_US?uid=mlzp3wrl

EduardA

QuickBooks Team

Hi Bagenstose. Since you’ve already tried reinstalling and the issue persists, did you try the Step 1 section in the article you attached that applies to your system’s processor? If so, and you're still experiencing the same problem, please contact our Live Support team through the following page so they can look into this further: https://quickbooks.intuit.com/learn-support/en-ca/contact

If you have any other concerns, feel free to leave a comment in the thread anytime.

D

dt_wolfgangAuthorAnswer

I’ve gone to Quickbooks help as per your instructions 3 times and received zero help to solve this issue. I was told each time that this had to be moved to a senior support person and each time they said they couldn’t help me after going through all of the same steps. I then received an email saying this issue is being worked on but that there is not solution as yet. That was back in November and December of 2025 last year. Then I received an email from Intuit saying they won’t be sending me email updates about the problem even though it hasn’t been fixed yet. In the meantime I’ve been charged for every month that I’ve not been able to use Quickbooks for both the monthly subscription as well as for the number of employees I have on payroll. Even though I have not had any use of Quickbooks and have had to do my payroll manually since November 15, 2025. This is very poor service by Quickbooks and to be honest after more than 15 years of using Quickbooks I’m seriously considering other accounting and payroll software packages.

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