Desktop Pro - Receive Payment section missing CANCEL tab

Hi there askamy,

Thanks for reaching out about receiving payments in QuickBooks Desktop. It's a great software able to assist you in keeping track of sales and expenses so you can see the profit of your company. I can point you in the right direction for assistance with canceling this payment.

Thanks for trying the steps you mentioned. For further assistance with this missing option, I recommend reaching out to the QuickBooks Desktop support team outside of the Community. They'll be able to view the error with you to provide further assistance to help get this resolved. You can reach them using the options in the Intuit Canada QuickBooks Desktop software support policies.
 

If you have any other questions, feel free to reach out here.