Email

Hi @MaxJoy. The New Outlook is a web-based shell and currently lacks MAPI (Messaging Application Programming Interface) support, which is required to communicate with QuickBooks Desktop. To restore the connection immediately, you will need to revert to Classic Outlook.

Here’s how:
 

1. Open New Outlook.
2. Look for the "New Outlook" toggle in the top-right corner.
3. Turn the toggle OFF. Outlook will close and restart in Classic mode.
4. If the toggle is missing, go to the Help tab and select Go to classic Outlook.

Another workaround would be to utilize QuickBooks Webmail. If you prefer to stay on New Outlook, you can bypass the Outlook software entirely and have QuickBooks connect directly to your email server. These are the steps:
 

1. Go to QuickBooks Edit menu and select Preferences.
2. Select Send Forms.
3. Select Web Mail and Add.
4. Fill out the Add Email Info and select OK.
5. Select OK to save your changes.

For more details, please see this page: Connect your email to QuickBooks Desktop.

If you have other questions about the program, please don't hesitate to click the Reply button.