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October 15, 2025
Question

Email address will not update on invoice. Old email is no longer on customer card.I have to manually add the correct email when sending out invoices,

  • October 15, 2025
  • 1 reply
  • 5 views

How do I clear out old email address that is not on the card? would like to replace it with current email address and have that show up on invoice.

1 reply

QuickBooks Team
October 15, 2025

Thanks for sharing the details, Ken.

 

To update the customer’s email address on the invoice, please follow these steps:

 

  1. Go to My Apps and select Customer’s Hub.
  2. Open the customer profile you want to update and click the Edit button at the top.
  3. In the Name and Contact section, update the email address in the Email field and click Save.



After saving, return to the invoice and confirm the email is updated.


Please leave us a response if you have other questions or concerns.