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happypawsclubb-g
February 24, 2022
Question

Hi there, My mileage potential deductions is saying $0, however I have reviewed, completed, and tracked several trips.

  • February 24, 2022
  • 2 replies
  • 4 views
I have reviewed both business and personal miles and turned my auto tracking on.

2 replies

J
JamesM4
Level 6
February 24, 2022

Hello happypawsclubb-g,

 

It's essential you're able to use the program without running into issues. Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you love. QuickBooks offers the tools and resources you need to get ahead with your work. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

Here's another helpful article that I encourage you to check out as it shows you how to: 

Fix mileage tracking issues in the QuickBooks Online mobile app.

 

 In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact info: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET. 

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else

M
Mollydale91
April 3, 2022

I just had the same issue. As the comment above. I had about 11,000 in business mileage  categorized, over $6k in deductions (see photo). As I was reviewing, I edited 4 trips to change to personal. I am absolutely certain I only selected those 4! The page froze, I refreshed & cleared my cache to improve the performance of the page. One it pulled back up, to my horror, ALL the mileage moved to personal. Please help!! As you can see from the 2 screen shots, my business miles were calculated & now it is complete removed. 

A
AntonKa
June 17, 2023

Same issue here. All the business trips are showing zeros in potential deductions.

Please advise how to correct this.

T
Trish_TQuickBooks Team
QuickBooks Team
June 19, 2023

Hi AntonKa,

 

Thanks for joining us here.  It's important that you're able to track your mileage accurately in QuickBooks Online.  At this time, I feel you'd benefit by contacting us outside of Community.  With your consent, a member of our Customer Care team can work with you in real-time to review the unexpected behavior you've described.  They'll also be able to escalate it for further investigation with our Development Team if necessary.  

 

Should any other questions come to mind, feel free to reach back out.  We'd be happy to assist!

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