Welcome to Community! Having the ability to update your transactions in QuickBooks Online is a vital part of your business. and it's important that you're able to connect seamlessly. I can see the impact this has when trying to complete your bookkeeping tasks. I'd be happy to assist!
The error you're seeing indicates your financial institution has additional security requirements that need your attention. I recommend logging into your account from your bank's website and respond to any notifications posted. Keep in mind that any changes made to a security question or password must also be updated in QuickBooks Online, follow this link to update the information.
Should you continue to experience the same outcome, please don't hesitate to contact us. We'd be pleased to have the opportunity to work with you in real time and help you get back to business as soon as possible.
Schedule a Callback or start a Chat: click(?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callbackor Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If you have any other questions, feel free to reach back out. We'd be happy to help!
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