how do you access the FINTRAC process for a new set up if the link is not there?

I recommend contacting our Live Support team to request a new link to access your FINTRAC, Melissa.

They need to check the status of your account first, and they will guide you through the process.

Here's how:

1. Go to the Help menu.
2. In the Search tab type "contact support."
3. Click Contact Us at the bottom.
4. Choose your preferred way to connect with us: Have us call you or Chat with us.

You can check their support hours to know when to contact them.

For more detailed information about FINTRAC, refer to this article: What you need to know about FINTRAC.

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