How to get rid of FINTRAC error

The error message you've received indicates that you need to complete the FINTRAC application and submit all the required documents, @amharveybookkeep.

However, since you mentioned that you've already submitted everything, I recommend reaching out to our Live Support Team to confirm your submission and investigate the cause of the error. Here’s how to get in touch with them:

1. Log in to your QuickBooks Online company.
2. Click on the (?) Help icon.
3. Select the Search tab to enter your question and find relevant Help articles.
4. Click the Contact Us button and choose your preferred method to connect with them.

QuickBooks Online support hours are as follows:

Easy Start, Essentials, Plus

• Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.

Advanced

• Monday–Friday from 8:00 AM to 9:00 PM ET and Saturday from 9:00 AM to 6:00 PM ET.

For details on what will happen if you can't provide the requested information, as well as other important information about FINTRAC, please refer to this resource: What you need to know about FINTRAC.

Just click the Reply button below if you have additional questions.