QuickBooks Online gives you the flexibility to update your settings when needed. It's important to me that you can take advantage of this for your current task. I'll be happy to help.
A good starting point would be to ensure there are no bugs in the software due to a browser issue. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online