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November 20, 2019
Question

I keep trying to open my company file and get Error 504 bad gateway

  • November 20, 2019
  • 1 reply
  • 0 views
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1 reply

Level 5
November 20, 2019

Hi there,

 

You've reached the right place for help. Don't worry, I'll help get to the bottom of this.  

 

The 504 Gateway Timeout error is an HTTP status code means that one server did not receive a timely response from another server that it was accessing while attempting to load the web page. This usually occurs when one of the two servers is down or not working properly.

 

To fix this error, you need to clear cache on the QuickBooks app. Here’s how:

  1.     Go to Help at the top corner of the screen.
  2.     Choose Reset App Data.  

After trying, proceed with logging into your account and let me know what happens.

 

Let me know if you have other questions. I'll be on standby. 🙂