Other Questions

I just upgraded and I only have sales receipts or invoices as a choice for batch entering. This is why I upgraded so I really want it to have cheques or expenses

My backup is starting to fail since we have little space left from Quickbooks so I am starting to look at items I can delete that are old. I am wondering if the following folders are safe to delete items out of: - BackupFile - Multiple QuickBooks Company Files and ND Files- qbw.searchindex- QB2021BackupFiles (We are now on QB 22) Are there any other ways to help shrink this folder?

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The chat function from contact us menu is not working so I'm writing my question here.Hope this finds the right person. I am a Digital PO from one of the community bank in Canada and I'd like to implement the quickbooks' bank connectivity feature since there are lots of request from our banks' small business owners.Does anyone know the contact information of the person or department who can help this out?

I have a General Ledger liability account missing, I thought i mistakenly deleted it but you cant do that if it has history. but my 24000 payroll liability account is not there i even showed all accounts including the inactive ones its still not there this is also the case with a tax code that i no longer use it isn't in the inactive list either.I am using Desktop Pro 2023Can someone please help?

My apologies to @Fiat Lux - ASIA for not being to respond to your other comments. For some reason it will not allow me to respond to you and I am assuming I will not be able to respond to anyone who tries to help me with this problem. It keeps giving me an authentication error after I hit the reply button.

Hello, I recently purchased QB Online, specifically to take advantage of the purchase order function. I am finding that when I try to create a new purchase order and select and existing vendor, QB automatically recalls the previous PO to that vendor, with all of the line items, etc. already filled in.  How do I simply open a new (blank) PO ? ? ?? Thanks in advance for your help Chris Cook

I've just recently linked the bank statements and credit card statements to Quick Books, what is the process to reconcile?  Thank you in advance, Velma

For each invoice style template I have tried to use (from those available within QBO), I have this problem whenever the TOTAL DUE and $ amount are contained within a colored box.  On every one of them, the box extends lower on the left side under TOTAL DUE than it does on the right side surrounding the $ amount.  I can't change it because QBO does not allow that level of customization.  I should mention that while in custom forms, this does not display this way.  But as soon as you preview it as a PDF, the problem appears.  I have done it every which way and see no answers readily available.  Can this be fixed?  It drives me a little crazy because it looks like a mistake, or sloppy invoice formatting, which I don't like sending out to clients.  Does anyone know how to get around this?  (See picture below)  

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Hi I have a client using QuickBooks Enterprise 2021 in a small office environment (approx 6 users).  Their Windows server was configured to host the company file until a few months ago when it had a severe hardware failure.  I recovered the company file from backup and configured a Windows 10 PC to host the company file on an interim basis until we could get a new server in place.  It's been running fine that way.  The new server (Server 2019) is now up and running on the network and I'm ready to move the company file over, but I want to test things out first before going live.   Just wondering if there's any issue with having 2 machines on the network with the QB Database Manager running in tandem on them - in other words, one on the current Win10 PC, and one on the Windows Server.   My guess is that it's fine to do that, as long as it's very clear to the users that the company file on the new server is for testing purposes only (so we can

She’s charging us $85 p/hr for something I feel is just a waist of timeI’m not sure why QB would be charging this fee twice p/transaction?

Hi i use quick books for 2 different companys,I am now going to do invoicing and billing from just the one business, instead of re adding the customers manually from company 1 to company 2 can  i not export the customer list from company 1 and then have it import to the second.i am merging both comanys.i have played with the excel of import and export but i am getting no where. help please 

It's been over 3 weeks since BMO was updated in QBO. We have reported this issue several times and the only answer we get is that QB engineers are investigating the issue. Does anyone have any idea when this investigation will be over and when QB's connection to BMO will be restored? 

How do I enter a manufacturer's rebate cheque that I have deposited? I assume there was GST is included in the sum.

It looks like the cash transactions are creating an entry in undeposited funds and into my bank account, which it didn't used to. We do a lump sum deposit monthly so I don't want the cash transactions automatically entered into banking.

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Hi I am Adeeli want to know  that i m doing  e-commerce business here is a problem i m facing thatshipping (carriers )costs are recorded with the date of payee bill and they will send the bill in july but 30% of delivery order shipping cost is of june sales so how i can get the real profit and loss report while also maintaining  Accounts payable ledger 

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Hi As a registered Canadian Charity, using Quickbook desktop what do you think about converting to QBO ? Pro and Cons ? Thanks  

Is there a way to set specific types of pensionable earnings in QB payroll? These deductions should exclude employee performance bonuses for example. 

I customized and invoice and renamed the columns, but when I create a new invoice, the new template is not visible to insert the correct information into the correct columns.  I can select the new template from the customize option at the bottom of the page, but it doesn't allow me to actually use the columns properly.   What is the point of being able to create a customized invoice but not actually be allowed to use it?  I'm sure I am doing something wrong.  

Hey everyone,My office manager and I are just butting our heads at this. As soon as we click into our accounts payable we get a warning/error message window pop up with the following "cannot open a file that is necessary to process tax forms". It doesn't let us proceed after this into accounts payable.  We did contact support (unfortunately, that's another issue entirely that I won't get in to) and the only option they gave us so far is to install the newest Quickbooks Desktop 2023 version (we were using the 2021 version).  We are still receiving this message with the new version.  Is there something that my office manager may be missing or anyone know a solution?

I am not getting any errors.  I am new to this but all my accounts are reconciled.