Other Questions

For some reason the cost/item is showing up correct in the system but the average cost is coming out much lower. Do you know how to correct this? QB Premier-Retail Addition

Hello, Ok, so I used my personal Credit Card to pay for some business expenses.  I followed the YouTube Video below to properly input these as expenses.  https://youtu.be/qZg9JPMuLUcWhen I run reports (Balance Sheet, Managers Report) that show these expenses for what they are (i.e. when I was entering the expenses under Category they were things like "equipment Rental", "Subcontractors", etc). its not showing the taxes associated with the expenses (HST) - and as a result the GST/HST Payable line on my balance sheet is significantly higher than it should be (its counting all of the GST I collected from Sales but not the GST I paid for purchases etc). How do I fix this? Thanks!

Hey guys, Using templates, I noticed an issue when I resent bounced invoices through the "Bounced email" interface. (Accessible at https://app.qbo.intuit.com/app/statementErrors)I've attached two screenshots of the generated emails, the original and what gets sent when I hit "send" after the email has bounced. As you can see, the message I originally created is no longer saved and so the re-sent email just pulls straight from the template. 1) Would it be possible to save the messages that we type in so that it can be captured for the re-send?2) Is there a way I can fix this for the next time this happens? Every once in a while, I'll get a bounce back and I would like to at least edit the message so it's not the template message being sent out on bounce back re-sends.   Have either the system prevent this, or having a way to adjust the email template on re-sends would solve this problem. Thanks!

I have being using the app to sync my Square transactions with QuickBooks and it has been working great! I just added two new locations in Square and now I'm getting the following error for all transactions for the new locations (the original location is still syncing no problem):. There were failed Settlements 3Z9SGR1DE47G8YSFDHBY12E3434N:Couldn't create Deposit. Error : There was an error creating the Deposit. A business validation error has occurred while processing your request Business Validation Error: Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit I tried to do a manual sync and got an error as well:Square - Manual Sync Branch [v18]

I bought a 2 user premier 2021 desktop outright. so I own it. no subscriptions. If I want to ADD another user or 2 so we can all sync, how much would it cost on Inuit? 

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Hello,I'm considering buying the costco version of QB desktop pro 2021.I work both from home and the office and need to sync the databases up. Can I install at home and office and have them access the same data?Thank you!

I have upgraded my plan to Quickbooks Online Advanced but I still can't add a contractor. How to add a contractor? I am from Canada.

While login I get the message: Something's not right. Try again.If the issue persists, contact us. I followed the instructions. Subscribed. Yet still can't get in

After installing Quickbooks Desktop 2022 R4 Windows file explorer crashing after 10 to 20 seconds. Intuit support was no help in this matter. Support says this is a Windows issue. After doing a full windows system restore where I had Quickbooks Desktop 2022 R3 installed everything worked normally. Also doing a system restore using the last working restore worked also.

I would like instructions to convert the Sage50 accounting program  to QuickBooks Pro 2021 on to a DIFFERENT computer please. Thanks 

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I often use the same two or three addresses which I am entering manually. Would be great to have some stored addresses that I can assign names to and select quickly from a drop-down menu or similar.

When trying to install QB 2015 Pro R3 Desktop on Windows 11, the install process tells me that my license or product number is invalid. Neither one are invalid - I have the original packaging with licensing sticker right in front of me.  I'm located in Canada. 

I'm selling on Amazon.ca. I have an issue with missing information in the GST reports.I know that zero-rated (sales) show up on line 101 (Sales) and zero-rated purchases show in line 106 (ITCs).I cannot get anything to show up in line 103 (sales tax collected)I receive journal entries every 2 weeks from A2X that contain all my Amazon transactions and sales tax mappings. Sales tax collected is mapped to zero-rated (purchases) and falls into an Amazon Sales Tax Collected liability account.Is there a sales tax mapping that QBO will use to display sales tax collected on line 103 in the GST report?Thank you

For every industry code in T2125, Protax will highlight it as invalid. How to fix it?

Two voided transactions which both have a Zero balance show on a reconciliation that I want to complete for my current fiscal year. The voided transactions are from the previous fiscal year. I did not notice them on any reconciliations that I completed for that fiscal year and am not sure why they did not appear in the month that they were voided.  The transactions are only in QBO and are not on the banking statements as they were never processed. I think one relates to a revision that the accountant made at the end of that fiscal  year. They do not impact my balances for this year because there is no cost associated with either of them but I do not want them to appear on future reconciliations for this fiscal year.How do I process them so that they disappear off the list of transactions to be reconciled? They each have a different date during the last fiscal year.The reconciliation that I was completing allowed me to select them for that reconciliation but I am not sure if I

Hi, I cancelled my Quickbooks Online since my small company can not offer the 40.00 a month.  I read there was an option at $20.00 a month.  Can you tell me more about that option. Many thanks,Carole

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I have figured out how to enter different worker's comp classes but when I run the Workers's Comp Report I can not exclude a particular class that is not required to report WSIB premiums (owner/director).  it simply states "no name specified" under Workers' Comp Class.  

I've had a couple of personal e-transfer payments accidentally sent and directly deposited into my business account, how do I post these?

I am getting this error when exporting time from Tsheets to QuickBooks: Error exporting 1.25 hours, Timesheet id 37702374 would update a time activity in QuickBooks that has been used on an invoice. Please unlink from an invoice in QuickBooks first. How can I unlink this time activity from an existing invoice without completely changing the invoice that has been sent to a client already? Thank you!

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We use QB as a point of sales terminal for retail and account customers. Our accounts customers get invoiced and we have to switch between the "Retail" screen and "Invoice" screens several times per day. Is it possible to give each screen a different color so we can tell at a glance which screen we are on?