Other Questions

The list of attachments available when entering an invoice or bill has stopped updating with new attachments. The attachments show up when viewed under the gear icon, but not in the sidebar when creating a sales receipt. I have one attachment that should be connected to multiple transactions.

I need to make new files for year end, can I print vender names on avery labels

I have an excel sheet that I am trying to copy/paste to batch enter Credit Card Charges & Credits (QB Enterprise).  I suspect it is something in the formatting of the excel spreadsheet. I can copy/paste a series of transactions, a single line, or a single cell .      I have closed all programs and re-opened then (The excel sheet and QB Desktop) Any suggestions on how the Excel sheet should be formatted (eg.. text only) so it is able to be copied and pasted to batch enter transactions?

We have been trying to find a solution to our issue for more than ten days now. We cannot access our Quickbooks online because the system says that we don't have a subscription, which we do. We have talked to more than five different reps, with all of them promising to solve the issue "soon," or that we would be contacted "later today or tomorrow." So many broken promises.We have been using your services for more than five years. Your representatives are all super nice, but it seems that when the issue goes beyond their level, they need to escalate the problem to IT, their supervisor, their manager (take your pick). It seems that the problem is IT, the supervisors and the managers, who make their reps make promises that they cannot keep. Our issue has been escalated so many times, that I guess at this point it should be having tea with the Everest.So, once again, who can help us solve the issue? How many more times do we have to call? How many supervisors/IT/managers have to be consult

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Hi My Quickbooks Online Payment Didn't Go through as it went pre authorised usually before, due to Locked Credit Card on my Account. But After receiving the Failed Payment Email ,I updated credit card and the payment was Successful and I Got the email receipt on 10 March. But still as of today I amnot able to access my account.Thanks

Hello All,I recently started a quickbooks time trial. Somehow I ended up with 2 time accounts and my quickbooks online is accessing the wrong time account. How can I fix this? Barry 

does anybody know how to download a bank reconciliation, but the option is not available on the screen?

Hi All,  When I'm printing an estimate I have a Line that appears below the last transaction entry "HST (ON) on sales. Does anyone have an idea how to remove it ? thank you.

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We made the decision to move from QuickBooks Desktop (Premier Nonprofit Edition) (being abbreviated to QBD) to QuickBooks online (QBO) to gain some efficiencies with app integration and so on.  The problem is, we had been using desktop since the inception of our organization and the data migration available to QBO is miniscule, so none of my historical data is available in QBO.  This causes issues with a myriad of things, including reporting.  I'm wondering if anyone has found a way to enter historical balances into QBO, such as month-end account balances by class. Once I made the conversion, I wanted to cancel our desktop subscription, thinking I could still access all my historical data I just wouldn't get any updates and wouldn't use the payroll function in QBD any longer.  HOWEVER, when I contacted Intuit, I was told that if I cancelled our QBD subscription I would no longer have access to my historical data!  To me, that is completely unacceptabl

Hi there, I am trying to find T5018 reports in my Quickbooks Pro 2021 desktop version. Can someone tell me if that is possible. I used to have the contractor version and didn't have any isues. Now with the pro version, I cant find them at all under any menus. Thanks for any help that you can give me. John Blessings

We have Quickbooks installed on our server and the user access it from their individual computers (User Licensing) Question When Setting up the Bank Feed on Quickbooks Desktop, do we set up the connection at the server or at the users computer. 

I have split an invoice item into three different items and am now attributing each item to a new account.  I would like to change all entries for this fiscal year to reflect this change, but I don't want to go back beyond the fiscal year.  How do I do this? 

After selecting Taxes > Setup > The standard wizard doesn't come up but the custom taxes do. Once filled out, it gives you the error of: System Generated Taxes are not set up for this company. Please set up default taxes before creating Custom Tax Agencies. So its stuck in that loop, it won't add the default codes and it won't let me add any custom codes. File is completely devoid of taxes...help.

I'm new to quickbooks(today). I have my business bank account hooked to my quickbooks account. My issue is , that it sees a bank deposit for an amount, lets say $5000.00 deposited on March 3rd in this amount. I try to make an invoice for that amount but for some reason quickbooks is seeing it as two charges.(one deposited and one from the invoice ). It is doing this because its "matched' .So now it shows double income and double HST owing for this identical amount. I can delete the invoice but then I have nothing to show for that amount that's been deposited. I am truly lost and don't know what to do . Hopefully someone understands what I'm trying to get across. 

I have a number of clients that are Non Profit and Charity. They can only claim an ITC for 50% of their sales tax. Should I be halving the tax they pay out when I do their books? I have not found any way to handle this problem in Quickbooks and needless to say, the sales tax account is always out of balance due to this problem. Thank you for any assistance you can give me.

Hi! can someone help me. I accidentally delete my company QB 2012 on my computer. I have a Back up file  but I do not have an installer cause company QB CD is already damage. I would like to ask for your help if anyone can lend me a copy of your 2012 installer. Thanks 

have quickbook setup on my main computer have a secretary who needs access so same books, need help setting it up please

This seems like a glitch as it did not occur before this week but I am not sure how to diagnose the problem

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I've been going through my imported bank transactions (for my chequing account), editing them, matching them, etc. I've now come to a long list of transactions that were e-transfers. These were from customers who paid their invoices by transferring money directly to my bank account. When I entered the payment in quickbooks, I entered it as an invoice payment and I set it to deposit to my chequing account. I'm just not sure what to do with these imported bank transactions (from my chequing account) that are waiting to be added. Should I have done it differently? Like maybe selected deposited the funds to a different account, like "undeposited assets" and then done a bank deposit? I'd rather not go back and change AAAAALLLL of my invoice payments as I've already spent hours on this! Thanks in advance!

I have purchased a new laptop and wish to install Quick Book Pro 2012 on my new laptop. The new laptop does not have a slot for cd, therefore my choice is limited to online.  I tried to install it by going to the link  QuickBooks Downloads & Updates .In order to download by using this link you need to input:Your country, type of package and the year.For Canada, the link only allowed to input up to 2016 onward. There is no allowance to input 2012. I will highly appreciate if someone can help me to download the 2012 pro-Canadian version in my new laptop. I do have Lic and Product Code. 

will qbo be no longer supporting windows 10 and 11 by July 22

I wrote a check. When I went to print check the check I wrote was not there. I looked at the check register and it is listed on the check register just not on the "Print Check" screen.