Other Questions

I have been using this QBT, used to be Tsheets, for several years. Last week it started intermittently not syncing with QBO. The time showing on my device was not the same as my employees. Can someone help me with this? 

I've been on the chat many times with QB support over this issue, and they get me partially towards solving this problem. However, I thought I would ask about it here since there seem to be quite a few facets to my problem. I run a frozen food business. The food is delivered in re-usable glass containers. I charge a refundable deposit for these containers. I was advised to take the following steps to avoid reporting the refundable deposit as income.1. Add a line item on the first invoice for the container deposit.2. Create an expense for the amount of the deposit.3. Create a matching credit memo for the deposit (I have been using a positive number here - should it possibly be a negative number??) Before I refund the deposit, there is a discrepancy between different customers. Sometimes, the expense shows up in the customer's transaction list, and sometimes it doesn't, although it does show up in the list of expenses overall. Perhaps this has to do with the order in which I di

Good morning,I'm hoping for some help with the Time By Job Detail Report. I enter hours for each employee via the weekly timesheet. I allocate hours to jobs at that point (Cust job, service item, then daily hours). If I run the transactions by account report, everything shows up. If I run the time by job detail report, I am missing several items. My client requires the time by job detail, so I need to make this accurate. I have deleted the original entry from one time sheet (there are several), just to see, and it made no difference. I deleted and reentered the sales receipt (how we attach time sheets to jobs) and also no difference. Any advice is welcomed. I am not sure where to go from here. Thank you

Need Exact Description while Exporting ( Particularly in categorized )

How do I record the ECE-Wage Enhancement that the Ministry provides for ECE employees - a $2/hour top up in QBO?

I need to transfer my QBO data file to a Quickbooks desktop. The procedure I found online is not valid any more. I cannot find the Export tool of data by using app/exportqbodatatoqbdt Please help

- How can I add manually personal mileage?

I have quickbooks ONLINE. I have searched for several hours... I have a landscaping services business, and a material supply business. They are joined, under same name, so we run under same quickbooks. I can't do track inventory on anything because I can't separate what the services side takes. I can have them tell me/record it/track it, but how do I take it out of inventory and post it as a cost to a project? Everything is being entered as a sales of product right now (which DOES work for both in the end) but doesn't help me actually having ANY idea of what I actually have on hand, in the yard, to sell! Please help me figure out how I can bring in $10k worth of product into inventory properly, and move what the services side uses out of inventory, while connecting it to projects (for costing reports), and then being able to always know exactly what I have in stock!

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Hello, We have couple of payout transactions from our online accounts at the end of the fiscal year that cleared into our checking only after the fiscal year. We use QBO accounts for both the online accounts as well as our checking accounts and we reconcile them regularly. We used to record this payouts as transfers between the two accounts. However due to the delay clearing our balance sheet does not match the statements at the end of the fiscal year. How can we properly record these in QBO? Some options came to mind, but not sure what's better:1. Instead of recording as a transfer, we transfer it from online account to Accounts Receivable (A/R) first, and when cleared transfer from Accounts Receivable (A/R) to checking.2. We use Undeposited funds3. Any better idea? Thanks 

I'm trying to import bank transactions via csv files. I keep getting an error code and it won't work. It's for a CHQ account. I select DEBIT, CREDIT for the appropriate columns. I try and select BALANCE for the final one...but it doesn't give that option. And nothing I seem to do works. I can't see any errors in the info. What am I doing wrong?

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Hello!All of our invoices are issued in CAD, and all of our customers have CAD as their home currency. However, I have a customer that wants to pay with USD. Is it possible to accept USD payment for a CAD invoice, without creating a separate customer account in QuickBooks Online? Thank you!

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In AP, while paying bills, I accidentally selected "Assigned Cheque no." instead of "To be printer" what steps do I need to take to be able to reverse this and go ahead and print the cheques as per normal? (note: I'm a newbie so please don't hold back on even the small details.) 

Hi,  Briefly, about myself:-I use Quick book desktop premier non-profit version.-I have not completed bank reconciliation for June and July. -I am temporary person who is taking over the role until new accountant is hired.  I have a discrepancy in bank reconciliation for June and I know the cause of it: (1) Somebody is trying to re-deposit cheque and (2) other cheque is simply a fraud as the cheque number is way too huge to be ours ... one digit more than where our company is at. Basically, there are 2 extra deposits than expected. We already asked the bank for investigation.  I want to move on to the next month's bank reconciliation but since the balance does not match, I cannot complete the bank reconciliation for June yet. I noticed that the former accountant made a liability account (2000's) for transactions that needs to be hold temporarily until they have been investigated. From her past journal entries, I figured out how to write these fra

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I am unable to attached pdf copies of bills from vendors. Why?

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Hi all! I can't find anything in the topics and training about this and I haven't run into it since taking over the company office!Today was one of our employees last day and it, unlikely previously (and luckily), doesn't match up with payroll cutoff and processing dates. Is there a way to process payroll for a single employee ahead of the usual payroll cut off? We use QB Payroll and QB Time for tracking. I want to make sure they're getting the correct pay with deductions and their final paystub! Thank you!

How do I fix the error:There seems to an issue with webmail authorization. Read about the steps on how to resolve this. I have been sending invoices with my google email account using enhanced security with QBDT 2020 for over a year now. I updated to QBDT 2021 and now when I try to email invoices it fails with the error above. I deleted the email account in QB and when I try to add a new one. I provide my email address, select Gmail, Enhanced security is checked.  I get the prompt to ensure enhanced security of your gmail data, click on Continue, then immediately get the error stated above. It won't open the browser to authenticate my intuit ID or Google account. I have been sending invoices using this email account with QBDT 2020 for over a year. I have my Intuit account and I have allowed access with my google account. How do I fix this?Please don't tell me to contact intuit support.  I tried that, they are useless. 

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I am trying to import trips/mileage from Google Maps in QB Self-Employed but I am getting this error for past couple weeks. I have followed all steps exactly that are mentioned. 

Good morning all - I work with a group of 25 consultants in 3 discipline lines and have been using QBT for about 6 weeks.  All managers can generate reports to monitor their team members performance- this work great. The company owner now wants to permit all 25 consultants to generate their own reports so they can monitor their own performance, but not see anyone else's times or reports. Thoughts how to accomplish this initiative? Thanks Phil