Is anyone getting an error message when the subscription has already been paid for?

Hi felicia-marie,

I appreciate you reaching out here.  Welcome!  QuickBooks Online is aware of the situation you're experiencing.  Our Development Team is working to resolve the issue as soon as possible.  Please contact us, if you'd like to be notified when the issue has been fixed.  We'd be happy to ensure you're signed up for status updates, so you can accomplish your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach back out if you have any other questions or concerns.  We'd be glad to assist!