Thanks for reaching out here. QuickBooks Online Mileage feature is a dynamic way to track your business miles automatically. It's essential that you're able to access it on your device. I'll be happy to help!
In this situation, I suggest refreshing the app. I also recommend uninstalling and reinstalling the app to ensure it's up to date. Please note that you'll only have the option to track mileage if you're signed in as an Admin user. Here's a helpful guide to for your reference, to fix mileage tracking issues in the QuickBooks Online mobile app.
Should you require additional assistance, please contact us so we can work with you directly and ensure you're able to complete your QuickBooks goals as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach back out if you have any other questions or concerns. We're always glad to assist!
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