Thanks for joining us at QuickBooks Online! It sounds like you're off to a bit of a rocky start, but don't worry, I'll help you determine the next steps.
Our goal is to make migrating from other software such as Sage to QuickBooks Online as easily as possible. There are certain things to keep in mind about migrating, such as what data might not come over and how your data will appear in the QuickBooks platform. I've got an article here that can help you out: Limitations of importing data from third-party software to QuickBooks Online
There are certain aspects support can help you with, such as getting familiar with QuickBooks Online and understanding your options if what you're looking at is a migration limitation. I see you've tried to share a case number that's been automatically hidden by our filters to make sure your information stays safe. Feel free to give us a shout using one of the methods below and provide that case number to an agent.
Phone and chat: ClickContact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)
Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET
Another way to familiarize yourself with what QuickBooks has to offer is by using keywords to search for article here in the community forum as well as checking out the following page: How can we help?
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