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W
wendy29
August 19, 2019
Question

My gear icon is missing. How do I get it back?

  • August 19, 2019
  • 1 reply
  • 9 views
No text available

    1 reply

    J
    JamesM
    Level 5
    August 19, 2019

    Hi there,

     

    It's vital you're able to see and use your gear icon so you can use the awesome features offered in QuickBooks. Don't worry, I'll give you a hand with this. 

     

    When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. I encourage you to give this a try by following the instructions on this link: Clear Cache and Cookies. Give this a try and let me know how you make out. I'll be here in case you need further assistance. 

    S
    salezna
    June 10, 2020

    Hello,

     

    whatever i try or following your instructions to find Gear icon it doesnt exist.

    First i need same one to change languange of Quick books invoice.

    Second what if i want to quit using Quick books for 6months and i cant stop paying ?

     

    Really there is big problem with Gear icon finding.

     

    Thanks a lot.

    PatriciaT
    PatriciaT
    June 11, 2020

    Hi salezna,

     

    Thanks for joining us here. I know how crucial it is to be able to access your gear icon for various tasks. In terms of sending invoices in a different language, you don't necessarily need to go through to the gear icon. A much easier way to do that is displayed in this article: Send invoices in different languages

     

    However, the gear icon is irreplaceable and if after following the troubleshooting steps shared above you're still unable to view it, please reach out to our tech support team for us to have a closer look. Here's how to reach us.

     

    Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

    Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

    Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

     

    Have a good one!

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