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A
anthonyd3ca
December 3, 2023
Question

Opened the app and many of my expenses disappeared

  • December 3, 2023
  • 1 reply
  • 2 views

I opened my app 2 days ago and noticed many of my expenses were missing. I’m not sure what happened. I didn’t delete or change anything; they’re just gone. I tried restarting the app but it hasn’t been fixed. Has this happened to anyone else?

1 reply

J
JamesM4
Level 6
December 4, 2023

Hello anthonyd3ca,

 

Thanks for messaging us here. QuickBooks is designed to be an easy-to-use program and it's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a great way to troubleshoot issues that may be affecting the app. By reinstalling the app, this ensures you're on the latest version of the mobile app. 

 

Feel free to keep me posted on how you make out. I'll be one message away.

A
anthonyd3caAuthor
December 4, 2023

Hi, I reinstalled the app and the issue hasn’t been fixed. 

J
JamesM4
Level 6
December 4, 2023

Thanks for trying that. Just to confirm, are you able to see the transactions in question when you log into your account using a web-browser instead of the mobile app? 

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