Paystub

Good afternoon, Cindy 7.

Thanks for reaching out to the Community for support. I'd be happy to provide some information. 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend having your employee try these troubleshooting steps to see if this helps resolves the issue.

1. Clear cache and cookies.
2. Switch to a different browser.
3. Try a private browser (incognito)

If the issue persists after trying the steps provided above, I recommend reaching out to the support team outside of the Community. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback or Start a Chat.

If you have any other questions, feel free to reach out here.