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M
Mikemann
June 28, 2025
Question

QB autoselects account cell in journal entry

  • June 28, 2025
  • 1 reply
  • 6 views

Did they change recently the journal entries configuration. When I click on a debit or credit cell it brings be automaticly to the account cell.

 

Quite frustrating since I have templates with all the right accounts in the right order, that I just input every line debits amount and click the down arrow to the next line. Now it makes me go though account cell everytime so I need to click with the mouse the debit cell.

 

Am I the only one that has this?

1 reply

C
CharmieHQuickBooks Team
QuickBooks Team
June 28, 2025

We truly appreciate the details you’ve shared about the journal entry behavior, Mike, especially since it’s disrupting your workflow. Let's perform some browser troubleshooting steps to see if this is a browser-related issue.

 

To start, let's clear your regular browser's cache to restore the program to its default function. Web browsers collect cache to save time when loading repetitive data and images. This cache becomes outdated and corrupted over time, which can cause this kind of issue. You can also use other supported web browsers to access QuickBooks Online (QBO).

 

Once these steps are complete, you should be able to continue creating your journal entries without interruption.

 

Please know that you can reverse a journal entry if you need to update or correct it later.

 

Feel free to use the Reply button if you need further assistance. The Community team is always here to support you.

M
MikemannAuthor
July 1, 2025

This did not work. It still brings me back to the account cell everytime. I have to manually click 2 times on the debit cell to enter numbers..

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