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J
JKMatsko
February 11, 2026
Question

QB Desktop T4 Summary report

  • February 11, 2026
  • 1 reply
  • 4 views

How do you figure out why the generated T4 Summary is wrong and of course you can't click on the figures to see what makes up those amounts. I have never had an outage like this before. Box 14, Box 16, Box 18, Box 19 & Box 22 all are out.  Originally I saw that Box 14 was out so I put all the figures from the T4s into a spreadsheet and there's where I saw that more than just that 1 box was out.

 

Now how do I figure out where the error is in the report because all the other payroll reports I generate balance to the figures I got adding up from the T4s.

 

Has anyone have this happen to them and figured out how to find the data behind the T4 Summary report figures?

 

For now I'm just using the figures from the T4s themselves but it would be nice to figure out the errors later on.

 

Thank you

Janice

1 reply

A
Aldren18QuickBooks Team
QuickBooks Team
February 11, 2026

Hi Janice, I understand how overwhelming this must be, especially when you've been relying on these reports to be accurate without any issues in the past. When you see multiple boxes, such as Box 14, 16, 18, 19, and 22, and the T4s themselves add up correctly, it could point to an issue in the underlying data file rather than in the report.

 

The first thing I’d do is make a full backup of your file, then run a Verify Data to scan for any damage, and if QuickBooks reports issues, follow that with a Rebuild Data to repair what it can.

 

Once the rebuild finishes, close and reopen QuickBooks, regenerate the T4 Summary, and compare those boxes again to the totals you calculated from the individual T4s.

 

If everything is still out, but your T4s and other payroll reports continue to tie to your spreadsheet, then this is likely a deeper file problem that will require a closer look. In that case, I recommend contacting QuickBooks Desktop Support so they can review your company file and help identify what’s driving those incorrect summary figures.

 

I’ll ensure this conversation remains open for any future updates and discussions.

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