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January 22, 2026
Question

qb easy start - how to post a supplier refund

  • January 22, 2026
  • 1 reply
  • 0 views

we returned some material purchased and received a refund for those and we cant use vendor credit because of our plan. There must be another way to post the refund

1 reply

QuickBooks Team
January 22, 2026

Good day, Small.

 

Since Vendor Credits functionality isn’t available in QuickBooks Online (QBO) Easy Start, recording the refund as a Bank Deposit is an alternative way to handle supplier refunds.

Here’s how:

 

  1. Click + New and choose Bank Deposit.
  2. Select the bank account where the refund was received under the Bank Deposit account.
  3. In the Received From column, pick your supplier or create a new one if needed.
  4. For the Account field, select the original expense or COGS account used for the purchase.
  5. Enter the refund amount in the Amount field and any additional details. 
  6. Once done, Save and close the deposit to record the transaction.

 

Additionally, check your reports, like the Profit & Loss Statement, to make sure the refund was applied correctly.

 

If the refund was credited directly to your credit card account, you can refer to this article:  Record supplier refunds on a credit card

 

If you have any questions or need further assistance, feel free to reply to this post. We’re here to assist you.