Quickbooks community, I need help please.The pre-filled information on the Fintrac form is incorrect. How can I change the information before submitting the documents?

Your cooperation and commitment to adhering to FINTRAC guidelines and maintaining regulatory compliance are commendable, @etienne2. To ensure that your information is updated correctly, the best course of action is to contact our support team directly.

Since you're overseas and the callback option isn't viable for you, I recommend using the live chat feature available in QuickBooks Online (QBO). This way, you can communicate with our representative to help you edit the pre-filled information on the FINTRAC form.

To contact our chat experts, please follow these steps:

1. Sign in to your QBO company.
2. Select the Help icon, then Search.
3. Click the Contact Us button.
4. Enter a keyword related to your question in the box, then Continue.
5. Choose to Chat for support.
   
   

To prevent your chats from being disconnected, I recommend checking our support hours for prompt assistance.

Once the information is updated, proceed to upload your documents depending on your business type. For additional details, please refer to this article: What you need to know about FINTRAC.

I'll also be sharing these resources that'll guide you in using the resolution center and when to record customer payments in QuickBooks:

• How to use the Resolution Centre.
• Frequently asked questions about bank payment deposits.

After the documents are submitted, a confirmation window will appear within QuickBooks to verify the success of your request. You may also receive a subsequent email to confirm the information submitted or to verify compliance. If you have any further questions about this process, please don't hesitate to click the Reply button below. I'm here to help. Take care.