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A
a-c-tracy
December 2, 2023
Question

QuickBooks Online App, connected to TD Bank. Current balance correct, but no transactions being downloaded. Updating connection attempted. Help?

  • December 2, 2023
  • 2 replies
  • 4 views
No text available

2 replies

4
4Gal
Level 5
December 3, 2023

Try opening your QBO account on any private/incognito browser. If the same error persists, use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) for the time being.

https://www.moneythumb.com/?ref=110

 

J
JamesM4
Level 6
December 4, 2023

Hi a-c-tracy. It's important you get the help you need and I'm here to steer you in the right direction. To get started, could you confirm if you're still having trouble syncing your bank transactions with QuickBooks? 

A
a-c-tracyAuthor
December 5, 2023

The issue remains, both with the app and in web browser. 

J
JamesM4
Level 6
December 5, 2023

Thanks for confirming. Our engineers have been made aware of this issue and they're working hard to help get you back on track with your work. While there isn't an estimated time frame for a fix, I recommend manually uploading your transactions using the steps provided in this article here. Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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