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HONE_Workshop
November 20, 2023
Question

RBC 2FA affecting accounts - disconnected when bookkeeper tries to update

  • November 20, 2023
  • 59 replies
  • 370 views

I am having an ongoing issue between QB and RBC that I cannot seem to get a resolution for - both sides are quick to point the finger at the other and I am left with no solutions.

 

I have no problem connecting my RBC accounts in QB, but when my bookkeeper logs into the account and tries to pulls the transactions from their end in everything disconnects. 

 

I have 2FA and personal verification questions turned on for RBC which I have been told are likely the culprits - when the Intuit server is sending the query to RBC (either from bookkeeper or daily updating) it is being flagged because it is unable to complete the 2FA correctly, as the notification gets sent to my cellphone.

 

RBC says QB is aware of the issue but has not yet provided a solution. I think its absurd that I would need to turn off 2FA/PVQ and compromise my accounts in order to get this to work. 

 

Any help would be appreciated! I am using Quickbooks Online Essentials

    59 replies

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    A
    atnatnatn
    New Member
    August 4, 2026

    August 2026… has anyone figured it out yet? Now RBC forces me to have 2FA enabled (logically so I don’t get hacked) and I get notifications on my phone everyday at 5-6AM asking me to confirm that it’s me trying to get into my bank account when QB tries to get new transactions from rbc… and when I log into quickbooks, I have to manually sync my accounts which prompts the 2fa on my phone for each account in the same rbc account… 

     

    Add the hideous new layout which destroyed my workflow, this is becoming a nightmare that grows in cost every year while not adding more value to what my simple business actually needs. I am really annoyed.

    T
    tbarcier
    New Member
    August 7, 2026

    Ongoing problem for 5 years with no solution! Now with mandatory 2FA Quickbooks is basically useless. 

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