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June 12, 2025
Question

refund

  • June 12, 2025
  • 1 reply
  • 4 views

a vendor was paid, then goods were returned before arriving, vendor credited the card in which it was originally paid. how do I post this properly?

1 reply

QuickBooks Team
June 12, 2025

To process the refund you received, zwicks2007, you'll first need to record a deposit. This step will allow you to link the deposit to the bill credit.

 

Here’s how to record the deposit for the refund:

 

  1. Navigate to the Banking menu at the top and select Make Deposits.
  2. If the Payments to Deposit window appears, click OK.
  3. In the Make Deposits window, select the Received from dropdown and choose the supplier who sent you the refund.
  4. In the From Account dropdown, select the appropriate Accounts Payable account.
  5. In the Amount column, enter the actual amount of the Supplier cheque.
  6. Fill out the remaining information in the Deposit.
  7. Select Save & Close.

 

Next, you need to record a bill credit for the returned items. Follow these steps:

 

  1. Go to the Suppliers menu, then select Enter Bills.
  2. Select the Credit radio button to account for the return of goods.
  3. Enter the Supplier name.
  4. Select the Items Tab.
  5. Enter the returned items with the same amounts as the refund cheque.
  6. Select Save & Close.

 

Now, link the deposit to the bill credit by doing the following:

 

  1. Go to the Suppliers menu, then select Pay Bills.
  2. Check the Deposit that matches the Supplier cheque amount.
  3. Select Set Credits and apply the Bill Credit you created earlier then select Done.
  4. Select Pay Selected Bills, then select Done.

 

If you're looking to assess your company's position regarding expenses and accounts payable, you have the option to generate different reports. For details on the types of reports available, take a look at this article: Customize supplier reports.

 

If you have any further questions, feel free to reach out in this thread.