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Gary-Coukell
April 30, 2025
Question

Whenever I send an invite via text, the system still says "Not yet invited". Do invitations by text work?

  • April 30, 2025
  • 1 reply
  • 4 views

The employeed doesn't have email.

1 reply

G
GebelAlainaMQuickBooks Team
QuickBooks Team
April 30, 2025

Yes, it works, Gary. The Not yet invited status means the invite wasn't successfully sent via text. You can send the invite again through a private browser or incognito mode. Let's get into the details.

 

Occasionally, QuickBooks encounters difficulties with certain features, such as sending invites to your employees, due to an excess of cached files in your browser. With this, let's perform a browser troubleshooting process to fix it.

 

First, restart your browser. Then, log in to your account in a private browser and send an employee invite through text from there. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it fixes the issue, go back to the regular browser and clear the cache. Doing this will eliminate outdated files or data that cause system issues and glitches. Otherwise, you can use another supported browser.

 

Also, ensure that the employee's phone number details are correct.

 

If the status remains unchanged, contact our Live Support Team so they can securely check your account and further review why the via-text invite isn't working.

 

Once you've successfully sent the invites to your employees and they receive it, make sure they accept the invites. Check out these articles for future reference about granting permissions and managing time entries:

 

 

We're committed to helping you send employee invites or other QuickBooks-related concerns, Gary. Reply below, and I'll promptly provide the assistance you need.

G
Gary-CoukellAuthor
April 30, 2025

Thanks for your response.  I normally use Chrome, so at your suggestion, I tried a Private browsing window and tried deleting the cache in a regular window.  Neither worked so I tried the same things in Microsoft Edge.  Neither of those worked either.

EduardA
EduardAQuickBooks Team
QuickBooks Team
April 30, 2025

We appreciate your efforts in following the troubleshooting steps provided by my colleague, Gary. Let me route you to our Live Support team who can assist you further with inviting your employee in QuickBooks Time.

 

Since none of the steps have resolved the issue, I recommend reaching out to our chat or phone representatives. They have the necessary tools to investigate why your employee isn't receiving the text invite.

 

To contact our Live Support team, please follow these steps:

 

  1. Click on the (?) Help icon.
  2. Select the Search tab, then enter 'Live Support' in the Search questions, keywords, or topics field.
  3. Hit Contact Us and choose either the Chat or Callback option.

 

Before you reach out, it's a good idea to check their support hours to ensure you can get through to them successfully.

 

When everything is ready, you can now manage your employee's timesheet using this article: Approve, unapprove, and reject timesheets for QuickBooks Time.

 

If you have further questions or require clarifications about inviting and handling employees in QuickBooks Time, please let us know. We're here in the Community to provide the help you need.

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