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B
billing116
December 1, 2025
Question

Why any professional trip shows up as "potential deduction: 0"?

  • December 1, 2025
  • 1 reply
  • 1 view

Any trip captured in the mileage section of quickbook online shows potential deduction of 0. It's unclear why.

1 reply

G
GebelAlaina_MQuickBooks Team
QuickBooks Team
December 1, 2025

Hello there, @billing116.

QuickBooks requires trips to be categorized to determine their eligibility for deduction. If the trips are not marked as Business, they may default to Personal and won't show a deductible value.

If the trips are correctly categorized as Business but still show $0 potential deduction, it could be due to syncing issues or glitches in QuickBooks, causing mileage data to display incorrectly or produce inaccurate deduction values. 

To resolve this, follow these basic troubleshooting steps:

1. Restart your browser.
2. Log in to your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

You can also use another supported browser for the best experience when using QuickBooks.

Here's another helpful guide that I encourage you to check out as it shows you how to fix mileage tracking issues in the QuickBooks Online mobile app.

Feel free to reach out if you have additional questions or concerns. We're here to assist!

    B
    billing116Author
    December 2, 2025

    Thanks for the Help! Sadly I've tried on 3 different browser + my phone and all are showing the same issue 0 potential deduction. Everything else is working fine

    R
    RhoiceWQuickBooks Team
    QuickBooks Team
    December 30, 2025

    Hi there, Billing116. I appreciate the effort you've put into troubleshooting the issues with the professional trip showing as 0. 

     

    I recommend contacting our QuickBooks Support team. Our team can investigate further and identify the potential cause of the issue.

     

    Here's how:    

     

    1. Log in to your QuickBooks Account, then click the Help (?) button.
    2. Select the Search tab, then click Contact Us.
    3. Enter the issues you've encountered on the box, then click Continue.
    4. Select either Request a callback or start a live chat with an expert.

     

    If you have more concerns related to QuickBooks, don't hesitate to reply in this thread. We're here to help you.

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