Why are my emails from quickbooks desktop going to classic outlook and not new outlook, how to I change it

We can set up the new Outlook 365 as your default email client, Okohom.

While it is possible to use Outlook 365 without installing it locally to send reports and transactions from QuickBooks, please note that QuickBooks hasn’t been fully optimized to work seamlessly with this web-based application. As a result, its functionality may vary and is not guaranteed.

To configure Outlook 365 as a webmail provider in QuickBooks, follow these steps:

1. Go to the Edit menu and select Preferences.
2. Select Send Forms.
3. Select Web Mail and Add.
4. Fill out the Add Email Info and select OK.
   

• Email Address: Your Email
• Email Provider: Others
• Server Name: outlook.office365.com
• Port: 587
• SSL: Yes
  5.Select OK to save your changes.

After completing these steps, the login page for your webmail provider will appear. Sign in and grant Intuit the necessary permissions to access your email account.

The sent from email address in QuickBooks Desktop is determined by the Email Preferences settings. You can verify this by reviewing your preferences or generating a sample form to test the settings. Additionally, if there are specific changes or updates that have affected your email setup, please share more details so I can assist you further in ensuring that your emails are correctly sent to your customers.

For more information, here’s a helpful resource that explains how to manage and address issues related to Outlook in QuickBooks: Fix Outlook is missing in send forms preferences.

If you have any concerns about sending emails, please tag me in the comment section. I'm here to help.