Question

Clicking on Incorporate Accountant's Changes Does Nothing

Forum|Forum|4 years ago
June 10, 2022
12 replies
36 views

I'm importing an accountants change file and I get all the way to the review changes window, click on Incorporate Accountant's Changes and literally nothing happens, no errors, no new windows open, nothing, QB acts like I haven't clicked on anything. Need some suggestions please.
Using accountant desktop 2022

QuickBooks Accountant Desktop

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B

Brenda20

I've never been one to jump on the Intuit Dissatisfaction Bandwagon, but on this one, I fear I must. I am having the same exact problem and have spent nearly 3 hours on the phone with support. I've been a ProAdvisor and supporter of QB since it was first released on the market, not to mention the fact I used to work in IT, so it's not like I'm a complete idiot despite how tech support seems to view me. Fact of the matter is that the button to "Incorporate Accountant's Changes" does not work, nor do the buttons to expand, collapse, or Save as PDF. Install updates, run the File Doctor, login/logout, all you want, it won't fix the problem. So, here I am having pissed away way too many hours trying to do the simplest thing of incorporating accountant changes into my client's books (which, is suppose to be some great time-saving feature, right Intuit?) with no resolution. I surely expect Intuit to treat its advocates/ProAdvisors better than this. Maybe it's time for me to retire. I'm getting too old for this s*&t.

C

CharleneMaeF

QuickBooks Team

I wish you didn't have to experience all of that, Brenda20.

The engineering team is currently working on this ongoing issue about the Incorporate Accountant’s Changes button. Although this is actively looked at, we do not have a specific timeframe for the resolution. Rest assured that we'll notify you with the updates.

I've also added our Help Articles page for reference. There you can browse resources that can help you in completing your future tasks.

We appreciate your understanding on this matter. Please know that we're determined to get this resolved.

K

kaysum

QuickBooks Team, you people are terrible. For weeks now I have been trying to incorporate changes from my account to no avail. You guys knew you were having issues with the file and continue to have QuickBooks users calling your support lines like fools. Why don't you guys send out a mas email to ALL YOUR QUICKBOOKS USERS to let us know that you are having issues with the accountants copy botton. WE PAY TOP DOLLARS FOR THIS SOFTWARE AND WE DESERVE TO BE TREATED BETTER. STOP HIDING BEHIND YOUR COMPUTER SCREENS AND LEVEL UP WITH US.

J

Jackie1950

I cannot find email of accountants copy in my file to make the changes

J

Joemar_B

QuickBooks Team

If you cannot find the email containing accountant's copy, check your Spam or Junk folders. You can search your inbox for "Accountant's Changes" or your accountant’s specific email address. If you’ve already downloaded the file but can’t find it, search your computer's Downloads folder for any file with a .QBY extension.

Once you find that email in your personal inbox and save the attachment to your desktop, follow these steps:

Open your QuickBooks file.
Go to the File menu.
Select Accountant's Copy.
Select Client Activities.
Click Import Accountant's Changes from File.
Navigate to your Desktop, select the .QBY file, and click Open.

Here's the link for more information regarding on this matter: Information for the Accountant

If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.

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