New Quickbooks ship station is still terrible
I have been using quickbooks for over 25 years and done almost 27,000 invoices. I am a small company and like to keep things fast and simple. The current shipping manager has been just fine all these years. When quickbooks tried to force us to use the new shipping manager earlier in the year it was useless. Obviously they knew this because they have extended the start date about 6 months, I guess to iron out the wrinkles, now there is a new start date showing it will convert over next week. I tried it for the heck of it and it is still far from ready. As for making it easier, that is a joke. And of course trying to get support from quickbooks about it is useless. I tried this last week and the tech admitted to me that they know nothing about it. She tried to help me and she was learning right along side of me and finally told me it was a shipstation issue and I should contact them. The first things I noticed was it was not showing my negotiated fedex rates and showing only the full charge rates. The second thing I hated was just trying to ship a simple fedex envelope was not easy. It does not have the pre stored in details and I found that each time you have to put in the length, width and height for even an envelope. The only time you should need to do this is when it is a non fedex supply item. Luckily quickbooks at least still gives the option to still use the old shipping manager which works just fine, and I would like someone at quickbooks to tell me why we cannot have the option to continue to use the old version if we want to. For over $1000 a year now for yearly quickbooks subscriptions they should have people trained on a big change like this. I am worried that next week the old one will just stop working.