QuickBooks Q&A

I was under the impression that ACH transfers were free. I just noticed I was charged $5.00 on an ACH transfer.

Every month there's a new issue, new update, or new interface that makes working in QuickBooks Online increasingly more difficult. The error of the month this month, is when uploading a .csv file for manual entry, I'm hit with the error, "We can't upload everything from your file. Some info may be missing from your file. Double-check that your file is complete and try uploading again." Problem is, I've uploaded the same files, from the same bank, using the exact setup for years and this issue just randomly started happening. Last month, I was able to work around this by using Chrome instead of the QBO app, but now this month, it doesn't work. I have bookkeepers who aren't allowed to access client's bank accounts and I have to upload files for them to enter. I swear QuickBooks/Intuit absolutely hates their users and every time they try to make something "better," it ends up 500x worse. I am sick and tired of these errors, updates, and continuous "enhancements," that do nothing but make

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QuickBooks Online has changed the Subject Line of the emails sent for new invoices, and ignores our Default selection.   Our DEFAULT selection has had this format for years: "Invoice xxxxx from ECS Distribution"   Even though we have selected a specific default subject line, QuickBooks online started populating the Subject Line field with this new format:   "New payment request from ECS Distribution, LLC - invoice xxxxx"     The attached screenshot shows QBO acknowledges the default Subject Line, but is still populating the Subject Line with something else.   Does anyone know how to force QBO to revert to the Default Subject Line we've always used?   Thank you[Screenshot removed, contains email address.]

Hi all.We use Quickbooks Desktop Enterprise Solutions: Manufacturing & Wholesale (23). We're migrating over from Sage 50 Accounting. In Sage, we have price levels set up alongside quantity discounts and this worked perfectly for us. From what I can tell, QB Desktop does not have this laid out in the same way, it's either price levels *or* price rules + qty discounts. It's been a bit perplexing to our team as to how to set these up to function in a similar way as Sage, without massive amounts of manual calculation + data entry. Essentially, we have 3 price levels that we sell at: retail, wholesale, and distributor, on top of requiring the use of case/qty discounts for wholesale & distributors. All of our products have different prices/percentages over retail. For example: Item A is $3 distributor, $5.50 wholesale, $10.99 retailItem B is $2.50 distributor, $4 wholesale, $9.99 retail The majority of our sales are wholesale. I figured using the "Sales Price" field fo

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Every time I try to upload my bank account it just reverts to the list of financial institutions

Cancelling my subscription, uninstalling and reinstalling, and restarting have not been successful.

Hi Community, I understand that QuickBooks Enterprise Solutions 22.0 is being discontinued. My company closed in 2024, but I believe I'm still paying a monthly fee for the QuickBooks software, which includes access to RightNetworks. I have two main concerns: 1. Accessing QuickBooks Data After DiscontinuationWill I still be able to access my QuickBooks accounting data after the discontinuation? I need to be able to access this information for accounting purposes and am worried I won't be able to. 2. Accessing Data Without Ongoing FeesIs there a way for me to access my data without continuing to pay monthly QuickBooks fees? Since my company is no longer operating, these ongoing payments are a burden. Thanks for your help!

On Friday, at 3pm I sent an invoice to a customer through quickbooks online. It is now 1am Monday morning and this exact email has been sent over 1,800 times!! I sent others emails earlier in the day and this did not happen (this is a standard operating procedure for us and have never had an issue).  Our customer is furious. I called customer service on Friday afternoon at 4pm and reported the problem,  they said it is a known glitch and they would add us to the ticket. We still have not seen any fixes and I need to be able to tell my customer something in 6 hours when they call again. Please help us. 

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After i signed up it specifically said "order your free card reader".

Incorrect #'s were entered. I can correct the regular checks but not the tax deposits

Quickbooks has been sending the same invoice over and over, once per minute, to my customer all day. There's no way to stop it. I upgrade to "Advanced" to "unlock 24x7 support" and yet it's not available. Intuit has really become awful.

This happened once before a year or two ago, and I have forgotten how I FINALLY fixed it permanently.When you open the first Company file right after opening QB, a blank white bar with JUST a search box in it shows up between the Menu bar at top, and the HOME/Left Icon Bar at left.It just came back again a few days ago....I have to hit View --> Top Icon Bar and then View --> Left Icon Bar to make it go away.Anyone have this issue currently?  Anyone remember how we finally fixed it?Picture attached... would not let me post it inline....  

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I use QuickBooks Desktop 2020 to manage two small companies. However, in one of them, I'm unable to enter or edit General Ledger transactions. Additionally, memorized entries I set up disappear after closing QuickBooks.I've tried several troubleshooting steps, including running Verification, Fix File, reinstalling QuickBooks, and using Microsoft's fix tool, but none have resolved the issue.Does anyone have advice on how to fix these problems?

I have QB Desktop Premier Plus Contractor Edition 2022 with Enhanced Payroll. Of course we are being held hostage again by QB. Instructions to upgrade are horrible and everything keeps pushing us to Enterprise. How do I upgrade to our Premier Edition? There is no "prompt" and no upgrade button option anywhere on the desktop screen or menus. 

My check isn't going into my actual account

I cannot connect to my TD Bank account. I go through the process and put in the log in information, which I know is correct and it tells "that didnt work try signing in again" (103). But I know the user information is correct, I copied and pasted it directly from my online banking log in, I have tried several different browsers, and I even reached out to TD bank and was told that the issue was not on their end. Is there a way to put the bank information in manually, or to fix the connection?

Community website will not let me respond when someone tried to answer the question I posted.

Hello,I am having problems with my payroll subscription.Payment has been updated and says it is back to active in both the web account login and the desktop payroll subscription center.But in the Payroll Center it still says it is inactive. The system is not calculating taxes as it should.I have tried to get a hold of Intuit by phone, but they are not open on the weekend.  Hopefully, someone can be of assistance through this?Thank you in advance!

I balanced as far back as October 2024 last month- now the statement balance had April's amount and the beginning bal is off by $10,500.00

Why didn't my time sheets merge under each client to make invoices for last month?

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