QuickBooks Q&A

I'm just setting up Payroll in QBOnline.  Why are the following top two liability accounts (Employer / Employee Pension Liability) set up as expenditure accounts and not current liabilities in QB Chart of Accounts? 

No text available

Using QBOAP and I'm wondering how we can let our employees claim mileage as an expense, as there isn't a calculation for the cost for them. Currently our expenses forms are a spreadsheet, where we have set up the calculation so that they input the number of miles they have done, and the spreadsheet calculates the amount of money owed (at 45p per mile). I can create an expense type called Mileage, but I can't make it calculate the cost. I don't want my users to have to input the cost themselves, as I can foresee issues where they put the number of miles into the price field and instead of claiming say 100 miles at 45p, they put it in as £100. We can't see this in either the Employee Portal, WorkZone app, or Admin level of QBOAP - there must be a way to calculate the mileage for an employee, surely? Can anyone point me at the relevant settings please?

 Hi everyone,Any help would be great as I am frustrated with this problem. I am running Quickbooks Online. And I have three bank accounts within my account. Current AccountUSD  AccountEuro Account The Current Account recognises and works with all accounts.The USD and Euro accounts do not recognise each other. So making transfers/deposits between these two accounts is impossible. All the bank accounts are setup the same.The bank accounts are not connected to my bank externally. Please help !! 

can not find  tab to raise a purchase order or add a product? Has this wiped everything?

No text available

No text available

No text available

I have over the past three days conducted all of my expenses in time for self assessment deadline today.  Upon selecting all of my "BUSINESS' transactions and assigning them with a tag I created called "Justified expense" - every single receipt has been removed. This is to say, that a total of £13,000+ expense proofs have been deleted by the simple act of adjusting a tag.  Users should be warned that Quickbooks is not fit for purpose. Do not use the tag feature at all, and certainly do not use it on evidenced expenses.  Quickbooks will now tell me that these proofs are unrecoverable, and I expect that they will simply apologise for the inconvenience and refuse to recompense me for the complete waste of a years subscription.  How a price increase is incoming this month is beyond me, when they cannot get the absolute basics of archiving uploads correct.  I await their response to this thread. 

No text available

No text available

I am trying to link my Business Barclaycard. It goes through the whole process including letting me pick the account and sending me the "You’ve connected your bank account to QuickBooks" email but at the end of the "Connecting to Barclaycard Business (UK)" screen it goes back to "Just 3 quick steps to connect your account" and the account does not appear in the Banking tab. How do I link a Barclaycard?  

No text available

No text available

No text available

The customer details are completely missing from the customer section as well.

I have Desktop Pro Plus 2023. How can I display DEBIT/CREDIT column totals? This info would be helpful to see while populating the entry.

Has anyone got problems accessing invoices

Has anyone else encountered a recent issue where the cursor disappears when tabbing between fields while filling out invoices? This problem started last week and affects all my devices—two Macs and an iPad, all using Safari. The issue seems to be specific to the latest version of Safari, as everything functions normally when using Firefox on macOS. However, we prefer Safari for its seamless machine integrations. Intuit, could you please look into this? It's quite disruptive to our workflow. Thanks!

i've added intuit.com to my safe senders list, and log on with username and password. bit of a waste of time if i have to go looking for it!

My app is not working I can't do invoices to my customers

No text available

I have changed our pay frequency to irregular (we have taken a monthly salary to date) and believe i still need to send a submission to HMRC so tried to run payroll without either of us on it but quick books doesn't seem to like this. I also do not seem to have an exclude button in payroll which i have read elsewhere so have had to untick us instead. Any help would be much appreciated.

Hello I'm a complete beginner when it comes to accounts.  Please can someone explain how to deal with the GoCardless payments when they arrive via the bank feeds. Up to press I've just been clicking "match" in the bank transactions section and hoping for the best, but this may have resulted in some payments ending up in the "undeposited funds". Am I doing it wrong?

this problem needs resolving