QuickBooks Q&A

My companies bank is Santander  https://business.santander.co.uk/ and it was linked until Aug 23 when there was a QB message saying that we had to unlink the bank and then relink. We unlinked it, but then had some internet problems. We are trying to relink it, but it doesn't appear to find Santander Business banking UK. Can anyone advise please

If I paid for a service but then cancelled it and received a refund back into my account, how do I now log refund in QuickBooks? Does this count as income or can I click ‘exclude transaction’ as it’s not actually income but a return of money? 

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Please could someone advise as to how we can add the pay with PayPal button onto invoices we send via phone or iPad. Many thanks

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I submitted VAT return for the period of Nov23-Jan24, 2days delay. It was submition by myself for the first time so followed advice by QBO experts. I was waiting for the refund however I received a letter from HMRC, it says I overdue the amount I submit return. I have no idea what was wrong at all and have to check the record and correct it. Could you tell me how to see it?

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This button is greyed out and unresponsive. Is this a known bug? Some of the dashboards have since got really messy, with this new 'Quickbooks line of credit' widget that appears to do nothing. It would be nice to tidy them up again! Seems to be the same whether I log in as an accountant or a primary user.

Our clients bank connection with Handelsbanken has expired and needs reconnecting, they tried to connect it on Thursday and Friday last week and it would not work with a message stating that something unexprected has happened and we should try again in a few hours.They have just tried to do it with us at our offices and it failed again. I will post a screen shot of the error message.Is this a known issue? Is there anything else we can do to try to resolve this?Thank you in advance.

Amend Invoice template details

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I need to find an accountant that is fuly conversant with QB.

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Whatever I do, QBO dumps me to the US Community and I cannot escape. Even if I click on the flag, as soon as I try to make a question, it goes back to the US again.What am I doing wrong?(PS: I don't expect I'll actually be able to find this question ever again.)

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I am trying to send my first batch of invoices by email. I have sent 5 items successfully. On item 6, I am getting an error dialog that says "You've reached your email limit. You can download the PDF, send it directly through your own email account or try again tomorrow." This also applies if I try to send item 7 instead of item 6, so it doesn't appear to be specific to any one item.It is now tomorrow (from when I first hit this issue) and the error is still there. That is, the limit does not appear to have reset. Is this what is supposed to happen?Can someone point me to where this is explained in the documentation, so that I can understand what this limit is about?I particularly want the ease of use of sending invoices from within QBO or whatever I use to create them. And given that the incremental cost to QBO/Intuit of sending an email is near to zero, a limit of 5 emails(!) seems a little bit cheeky. I note that the limit is not stated in the error message (just that I've apparentl

I have a question relating to sending invoices and "you've reached your email limit". I'd like to ask the Chat facility about this but it appears to be closed, even though we are supposed to be within its opening hours.I am a new user of QBO. I thought they provided useful support. Is this apparent closure normal or common?

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I am having an apparent issue where all my paypal transactions are duplicated.I have seen some other articles which talk about paypal transactions made via a bank card being duplicated, but this is not the same. These transactions are entierly within my paypal account.In each instance I see 2 line items for each purchase a customer has made. One with a credit for the purchase amount and a second with a debit for the PayPal fee. In each case the transaction text reads "<Customer Name>" and "PayPal Fee <Customer Name>" respectively. These are tagged "PayPal" in the second line of the transaction column and makes sense.But, each one seems to be accompanied by a second identical pair of records titled "Invoice Invoice" and "Fee Invoice Invoice" respectively with aXXX(at)myemailaddress.com in the transaction column's subheading.Infact it is not just purchases from customers and associated fees to my PayPal Account, but all PayPal transactions including purchases I have made and