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QuickBooks Q&A

QuickBooks Q&A

Getting Started
EOFY and Reconciliation
GTS and BAS
Payroll and STP
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Manage customers and Income
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7128 Topics

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inservio

Manage customers and Income

GST is not applying on some invoices even though it has been set up

On certain invoices, GST (10%) has been selected but is not applying to the total amount creating errors. Can you please assist. 

5 years ago

jun4

Payroll and STP

I can not process payroll today and it says payment activities are currently disabled as the status of your subscription is KEYPAY_EXCEPTION

No text available

5 years ago

paul116

Payroll and STP

Payment activities are currently disabled as the status of your subscription is KEYPAY any updates??

Looking for answers to the questions, Payment activities are currently disabled as the status of your subscription is KEYPAY_EXCEPTION.It's payday and I need to pay my people....

5 years ago

narelleportelli

Manage your account

Can't run pay run. says my subscription status is KEYPAY EXCEPTION. What is this?

No text available

5 years ago

anirban-mahanti

Manage your account

Why do I get the error "Pay Run creation is currently disabled as the status of your subscription is KEYPAY_EXCEPTION."?

I am getting the above error when I try to process payroll. Have tried using different browsers, and the app. No luck. Have cleared cache as well. I do have the plan which includes payroll processing.

5 years ago

Varungupta58

Payroll and STP

Hey Guys I am not able to process payroll. It’s giving error Keypay_exception. Does anyone knows about this ?

No text available

5 years ago

timothykevinhaye

Manage your account

I am unable to create a Pay Run as the status of my subscription is Keypay Exception. How do I rectify this?

No text available

5 years ago

info1541