QuickBooks Q&A

No text available

I am having issues with sending my invoices from QBO which has only started today. Firstly, emails I am sending the clients are bouncing back and showing  "delivery issue" however they are definitely being sent and being received by the client - as I have sent and confirmed with client that invoices has been received on their end but QBO still showing "delivery issue". Secondly, when I was testing the delivery issue I discovered that I myself am not receiving the invoices which I am cc'd on. When I try and send any invoices, they are not being received at all by our company at all, it is as if we are now blocked by QBO. I have refreshed all my cache's and added QBO to my whitelist and nothing is working. I have even tried sending via incognito. Has anyone else experienced this problem today? Would greatly appreciate anyone's help and assistance please.  I have reached out to customer service but they have simply said that the case has been logged and

No text available

In our QBO, we are already lodging quarterly PAYG via quarterly BASWe predict our PAYG liability will be increasing, and ATO will expect us to also lodge monthly IAS.How do setup and add/enable Monthly IAS (in addition to the quarterly BAS) ?Thank you in advance

No text available

I want to export all my uploaded receipts for backup. But I keep getting an errorI follow instructions as ...Settings -> Lists --> AttachmentsWHen the screen load if I select Batch actions and then Export I get the following errorThis XML file does not appear to have any style information associated with it. The document tree is shown below.<Errors><error><code>AuthenticationFailed</code><type>INPUT</type></error></Errors>I'm using Firefox. Also tried Chrome (windows 10)

Hi, I am trying to do my first pay run. I have added my company bank account to the bpay file but now I have hit run on payroll the bpay file settings to upload into my banking is greyed out. Any ideas whats gone wrong? I also have this message when trying to report to the ATO even though I have linked my SBR software service. SBR.GEN.AUTH.006

No text available

I've tested the reclassify transactions tool over a number of companies, browsers and computers. GST codes cannot be changed and all get the same message - "Sorry. We weren't able to make those changes." A good tool has gone bad.

No text available

My sales dashboard figure is incorrect. It is $757.90 more than the sales amount in the profit and loss report for the same period. The $757.90 is for an invoice amount paid by a customer twice in error. It was allocated as a deposit to accounts receivable and has now been refunded and accou8nts receivable now back to $0. Why does the dposit of $757.90 get included in the sales dashboard when it is not applied to an invoice and has been refunded?

I want to back up my receipts separately after using Snap Receipt to capture them. It would also be ideal if they could be named by transaction date. I believe the GDPR mandates a right to data portability.

Getting Error message - The organisation name in the fund details must be provided. This was on the previous pay and has disappeared for this pay period.

This is the GST 'manage rates' options available (In Australia): Manage VAT rates Switch on VAT rates you frequently use. Switch off those that you don’t need. Activate / deactivate rates GST GST free GST free exports GST on purchases (Purchases) - Inactive Input tax Out of Scope

A team member can not clock in on the mobile app. They get the message "Error: Your timesheets have been submitted up to Dec 12, 2024. You may not change or create any timesheets before this date." Note our pay week ends on Dec 12. When I enter their time manually, the time is highlighted yellow. I have scanned time entries ahead of today and can't see any entered for this member. We do not have payroll set up. Note this team member did get a new mobile phone number and forgot his password. He had to be re-invited via a new email address that he had to set up on the advice of support. If anyone can please point me in the right direction it would be greatly appreciated.

No text available

No text available

Ive been having this issue for some time. Whenever I enter a new product for my invoices it disappears when I change the quantity or add another product.

I use cash accounting so I believe it should show just as a liability, until I actually pay it, and then I would make it an expense.

I needed to export all banking transactions I recorded over the past 6 years before I close my account.  But when I did manage to download data, I noticed that there were only 2500 lines of data in the Excel file. This is largely because QBO is still producing old format excel files (XLS - should be XLSX). My question is an application as good as QBO in this day and age cannot fix its export functions rather then making people take several downloads to do their job, unless I am missing anything.  

No text available

No text available

Hi there, I am currently downloading individual receipts from Australia Post and then adding the expense/categorising straight from the bank transactions page.There is usually excess of 20 daily transactions and this is rather time consuming.If there a way that I can bulk upload the Australia Post data (csv file) to Quickbooks Online and match it against the imported banking transactions?Thank you

it worked when I batched the super last fortnight

No text available