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QuickBooks Q&A

QuickBooks Q&A

QuickBooks Q&A

Getting Started
EOFY and Reconciliation
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7217 Topics

previous bank transactions not downloaded

One complete month of transactions did not download, this is back in the month of January, I cant import them as the statements are only in PDF form and I cant seem to change them to a compatible format. Will i have to enter every transaction as a journal entry?

21

Manage customers and Income

I have a custom form which is listed as a master form which I cannot delete, I do not want this form how can I delete it ?

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71

Manage customers and Income

I no longer get advised when an invoice is paid into my bank account, which I used to get. Can anyone direct me to how I may set this up?

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31

Payroll and STP

How do I delete all accrued leave for a employee. Leave template set up incorrectly, employee is casual.

No text available

41

Manage your account

Cannot update my subscription

I receive this notification upon login:Your QuickBooks Essentials plan was canceled because we were unable to process your payment. Want to keep your pricing and reactivate your plan? Resubscribe by 11/5/2019 I click the link to resubscribe and i'm prompted to a blank white screen. I've spent 3+ hours speaking to support  throughout the week trying to get it figured out. Zero results. I was never allowed to speak with anyone beyond the initial customer service agent. I was told multiple times an investigation is underway and as soon as it's resolved I'll be contacted.  Haven't heard a peep. This problem has absolutely stumped the customer support agents to the point where they literally have nothing to say except "Sorry".  I know in my gut that the only fix is to start an entirely new account. Trouble is I have invoices out and a majority of my income is paid electronically through Quickbooks.WTF! I simply want to resubscribe! That's it

51

How do I categorise transfers from my transaction account into my GST account please? It won't let me add a GST out of scope code to the line item.

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11

Manage your account

What does this error message mean?Unexpected token < in JSON at position 0.It comes up when I try to access a liability account history and now can't access it..?

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41

Manage your account

Why is my petty cash balance wrong. doesnt match petty cash quick report.

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91

Manage your account

Is there a report that summarises all your direct debits? It would include type, frequency, amount etc.

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21

Main and Supplementary Credit Card Holders

Hi community, A quick question, Currently I have 1 American Express account with 1 supplementary card holder    , ie 2 cards, 2 separate logins. Currently I have the main account connected to QBO,  and it downloads transactions on both cards. If I was to login with secondary account (supplementary card) will I only download the transactions on the supplementary card? Don’t want to trial, unless it works, so I don’t damage my books. 

71

Getting Started

How do you import employee timesheets from Tsheets into the payrun/Keypay? I have no issues syncing and approvinghours to Quickbooks (hours show up in projects).Thanks

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61

Manage customers and Income

Can I change the name of an income account?

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61

How to disconnect bank

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51

Manage customers and Income

How do I attach an expense receipt using my iphone app

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41

9130346953515536

I'm a sole trader and was wondering what GST rate there is on Owners drawthanks

11

Manage suppliers and expenses

Does anyone know why I can’t upload photos of receipts I’ve taken anymore? The option is no longer there when I try to create a new note on a transaction. Any ideas?

No text available

51

Manage customers and Income

Can you put your banking eft, bsb & account numbers on the sales invoice?

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61

Manage customers and Income

How do I move my products and services into some logical order?

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21

Why are some transactions red in my bank account history?

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41

Hi I need help on deleting a bank account that I accidentally put under credit card how do I remove it please

No text available

21

Payroll and STP

Good morning. Leave loading has disappeared from one employees pay slip. Settings are the same as other employees. Any ideas on how to get it back? TIA

No text available

21

Manage customers and Income

How do I send a customer statement from my iPad?

No text available

41

detailedgaragedo

We can't e-lodge this activity statement, as one or more obligations in your settings don't match what the ATO has on record for you.

No text available

101

Payroll and STP

Is there an app for payroll on iphone?

No text available

41

A

Other Questions

Hi Just updated the software on my iMac to Catalina and have lost the quickbooks app It seems that quickbooks is not up to dateHas anyone else had the same problem ?

No text available

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