QuickBooks Q&A

When down loading data from QBO it comes out as custom format and excel doesn't recognise it as currency. How can you down load data so excel can recognise it??

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Subscription expired

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Hi, I've followed the instructions to create an additional RESC payment for some employees. I can see it reflected in both the pay run and if i run a super report but cannot get it added to an automated batch payment. I can manually create the super batch and see it reflected there but in Status it says "Created" not "submission Accepted" like previous batch payments. Have I missed a step or do I have to manually transfer the payment somehow?Thanks! 

Or do I enter the whole amount as business and claim the percentage back as a tax deduction (motor vehicle logbook has been done)?

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It won’t let me send invoices, says contact support

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The past two weeks i noticed invocies being sent I wasn't receiving them. Through my IT company discovered that a security update in Microsoft Office 365 was quarantining them as SPAM. My IT has whitelisted the email [email address removed] which is fine, except its now hit and miss with clients if they are being received (assume same issue on their end). Im using a MAC interested to know if anyone else has experienced similar. Option now is to manually send invoices which is frustrating and rely on clients to ask their IT to whitelist the domain. Any help/advice appreciated. 

The EBA we operate under requires we show 12 days personal leave in advance for a year. Can I set up the leave category to show days per year rather than accrual over time.

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Invoices not showing

Hi - just switched from Ubank to Macquarie - and it is not able to complete form as something "unexpected" happened. I have entered all the correct details on the form. Anyone else have this issue?

Have checked app updates, thinking something needed  updating. Not updates available

For 2 hours I have a message on login page “there’s an issue on our end. We’re on it”?

I have rules set up for most of my transactions and recently when using the app it is rejecting most of my income rules, whereas when I do them Online, they work fine.Looking into it, it turns out that the App has (recently added) more options for Tax Rates and the Online Version which removes the defaults from my rules in the App only.Online I have the rates:GSTGST freeGST on PurchasesGST on Sales However, In the app I have the rates:GST SalesGST Free SalesGST Free PurchasesGST on PurchasesOut of Scope salesOut of Scope Purchases Now, the annoying thing is that I can't change the rules in the app to reflect these rules so have to manually change them with each entry. I also can't change the rules Online as these other rates don't exist there.Any ideas what's going on or what to do?

Hello,  Do customers get notified if you void an unpaid invoice? Do they get notified if you delete an unpaid invoice?  Any help would me much appreciated. Thank you,Caroline 

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can i increase font size of dashboard screen?

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