QuickBooks Q&A (UK)

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Hi - Can anyone confirm if the supplier bill import can include not only the nominal GL code but can also include or be mapped to import the location and class data that we use for further analysis - by having this data added to the compiled import file ? Thanks 

Any one managed to get the automatic feed from Thier bank to work? Am I correct in thinking it's a known problem?I'm currently having to manually download my transactions and have been sine the beginning of April.Am I the only one...is there anybody out there?I'm UK based and using QB online Sole Trader with Lloyds Business Banking.I've raised it with the customer services but they keep telling me that they're doing everything they can but no fix yet.Is there a new Trump tariff on the way that's holding things up?

Stopped adding 20% Standard VAT why ? How can I get it back ?

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Hi. I have a business savings account with a bank that does not support direct connection to Quickbooks. Previously I manually added transactions and as a result the savings account doesn't appear on the dashboard which is inconvenient. I know that I can manually import transactions from a properly formatted CSV file and that accounts added in this way should appear on the dashboard. My question is this. If I add new transactions to the business savings account using the CSV method, leaving the previously manually added ones in place, will this cause the account to appear on the dashboard or will I have to delete the manually added ones and then reimport from the start. This option may be complicated as the transactions are all transfers from  another account and deleting one side of the transfer might mess things up. 

I'm relatively new to the online payroll as up until April I was using Quickbooks desktop.  I need to know the best  process of making an employees a leaver in the online Advanced payroll.  I notice it is termed "termination" and not leaver.  I wasn't sure if I needed to run the last pay run and then terminate the employee afterwards or as I have now read, run the payroll at the same time as making them a leaver, via the action tab.  As it happens I have already run the payroll and submitted an FPS as I would have done in the desktop version.  I then terminated the employee but how do I send a manual FPS to let the HMRC know?  Should I have done it all in with the payrun before I submitted the FPS?  Not sure which is the best way to do it.   

Hi, We would like to schedule a call session with your team. Could you please let us know the process for arranging this?

This happens all the time and before, I could talk to someone at QB and they would help me refresh it. This is no longer an option, so I was wondering how I can get this updated?

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Hi I in error changed tax year to 25/26 how do I change it back to 24/25 it says it can be changed in payroll settings but there is no drop down to change it back please help as I cant do payroll today x

I have had 2 extremely frustrating conversations with support over Live Chat (turns out it was an AI Bot!!) and as well as over a phone call - so I am hoping the a human from Intuit reads this post and can escalate. There seems to be a bug with the 'Bundle' products & services: 1. "Display bundle items when printing or sending transactions" does not work as expected - despite having it unchecked it still always shows on invoices/estimates. I tried unchecking on an existing bundle and a new bundle - both don't work. 2. I created a new 'test' bundle with no items, which did seem to display "Your customer won’t see any of the items in this bundle" on invoices however when I add products to the bundle they do not show on the invoice despite clearing visible on the bundle when I view the 'edit bundle' UI. I am using the latest version of Chrome, although the issue persists when using Safari, and I have tried clearing browser cache. Pleeeaaasse can someone look into this. Thank you!

And when I go to the transactions page within QuickBooks it still prompts me to connect an account although I already have connected an account. When I click refresh it hangs on “connecting to Monzo (UK)” and nothing ever happens so I have to close the app and re-open it.

I am trying to file my VAT return for the first quarter of 2025 (Jan 1 through 31st Mar). I notice however that on the list of previous returns that my previous return has the incorrect start and end dates. The previous return covered the last quarter of 2024 (1st Oct through 31 Dec) but it on the VAT screen in QB it is showing 1st Jan 2025 to 31st Mar 2025. When I submitted the return I received the correct dates on the QB confirmation email and my HMRC account shows it was submitted for the correct period. It just seems to be showing the wrong dates on my Past Returns section. I have one open return which is for the correct period (1st Jan to 31st Mar) and it is due tomorrow. I am reluctant to file it though because according to QB it will show I have submitted two returns or the same period.

Just need to know how to get rid of this error , I have sent invoices previously and haven’t changed anything ?

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I would have expected some basic project management functions, but there does not seem to be any. I'm frustrated by the lack of functionality and thinking of cancelling

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