QuickBooks Q&A (UK)

I had a recent problem with Quickbooks and as I am on the self employed subscription annoyingly can't talk to anyone.  I dealt with someone via email, which was painful and took far longer than if on the phone.  To resolve my issue, I was told to delete the bank accounts and reconnect.  I was assured they would reinstate my transactions.  I subsequently got an email saying everything has been reinstated. Except it hasn't.  I now only have transactions going back to June 2020, now all no longer reviewed (I was assured they would be reviewed with my receipts attached as I had reviewed them).  I have also lost all date prior to June 2020, so around two years worth of accounts.   I am tearing my hair out as a) I can't talk to a human to help out b) when I reply to the email saying it's all sorted it tells me that I have no open tickets c) I am now open up to serious problems with the tax man as I not longer have many receipts or the transactions

I need to add one bank transaction that is not showing

QuickBooks always goes wrong?

where is the vat

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I have made a claim for employment allowance for a previous year and HMRC are showing this as a credit in my PAYE account with them. It will be set against PAYE etc due in the current tax year. What entries do I need to make in Quickbooks online to account for the credit being used to satisfy this years PAYE due.

Where in Quickhooks online can I print a P45 for an emplyee who is leaving.

All I'm getting is the set up screen (which is actually unresponsive if you try and click anything) across 2 different clients, both of whom have been registered for MTD VAT on QB for years

its crap

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Further detail. Company has been dormant since setup (July 2024) and I have not run a payroll. The company is now active (since 05/01/2026) and I need to pay myself, however the payroll can't process a payment as today's date is outside of the active tax year.

Tide account

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How do I change this

I'm clearly in the Home screen for a business. The screen design wastes half an inch wishing me good morning with my forename, but I'm the accountant so that's the same fo every client. I'm running through the clients to make sure monthly payrolls are going out today, it would be very easy to accidentally do something in the wrong company here. More attention to making this software usable please and less attention to pointless "fireworks".

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How do I zero the box please?

I do use laptop too but new style of Invoicing i dont like and would like to get back to previous method

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I have a client that never puts the number of invoice being paid into their bank code, and I have categorised the wrong invoice as a result. How do I change it back to unpaid?

My quickbooks is not showing my latest transactions and I’ve tried everything