Transactions

request a call back

I have been in dispute with the Capital on the Tap team as they have looked into this connection issue and seems fine at their end a numerous amount of times. I am currently with starling bank for my debit account and I have zero issues with the quickbooks application however this is causing me a lot of frustration now! If possible can you connect my account? Kind Regards Dan

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I connect with HSBC Business Banking and have just followed the reconnection process. Thanks

At present, when I am selecting a euro customer, it is showing GBP, therefore not posting.I have used these accounts countless times.I have to reload QBO several times for the correct details to appear in the sales invoice page.I cannot invoice out until this is fixed!

I have just started and need to apply the CIS tax deduction and can’t see how to do this. Can anyone please advise? For limited company and not yet vat registered. Thanks.

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We are new to quick books but still can’t send invoice to one of our customers. It says sent then come back with error?

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Hi, how can I automatically add reoccurring payments each month i.e quick books without having to input individually every time? Thank you 

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as always with quickbooks no support think time to change

After being made redundant i received a P45 and went self employed. I believe i have everything entered for my self employed time but cannot see where i enter the pay and tax from the P45 to be able to make tax return.

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Hi - new to quickbooks!Have linked my bank account having already scanned and added receipts from transactions, so i have double entries.  Are receipts not needed to be recorded if the transaction is list in my bank import? Thanks 

I am getting an error when trying to resolve a difference in an invoice amount and a payment received due to a charge that was discounted from the invoice amount.  Totally all ok - they just didn't let us know before I raised an invoice to remove this amount. I have tried 2 browsers and worked through clearing the cache etc as per topics in here. Nothing is working. Can anyone advise how I can correct this as I cannot mark the invoice as paid.

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I know the customer has viewed my invoices but it doesn’t show up on my QuickBooks.

I have a customer that bought a product last year for £1000 and send a deposit of £500.  They cancelled but are required to pay a £200 restocking fee On QB Online we issued a Credit Note Against the £1000 invoice and issued a new invoice £200 restocking fee. We have sent the £300 difference back (this is waiting to be categorised on the bank transactions), but are now unsure how to apply this now on QB Against the Credit note, it is showing as "unapplied" with a "- £300" balance and the customer's account is showing "- £300".  The bank transaction for the £300 sent has no option to match anything I have tried creating a "Refund" for the £300 which appears on the account and can match with the bank transfer but doesn't clear off the "- £300" from either the credit note or customers account, and no option to apply to the credit Any help would be appreciated, please!

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