Account Management

New email address is xxxxxxxxxxxx@xxxxxxx.xxx

Where can I get a copy of your current ISO 27001 certificate for Quickbooks

No text available

I've got my accountant linked to my QuickBooks Self Employed account for the last couple years which is fine.  However, just like we have to review any banking connections, why do we not have to review the accountant connection? How do I know when they have viewed my account?  Like with invoicing, we get an alert when an invoice has been viewed, but there doesn't appear to be any alert at all when the accountant has viewed the account. 

Hello I cannot log in to my QuickBooks account, and I cannot explain how frustrating it is.  I have my username, password, recovery email and access to the phone number linked to the account to receive verification tests.  No details have been changed, I receive verification messages via email, but it won't let me verify without receiving a text. I usually always get texts, and it's never an issue, but today I am receiving none. I have asked others to text me to ensure it's not my provider messing up.  I have to post this from my friend's QB account as I literally cannot get access to my account that I have had with QB for ten years. Ridiculous. What do I do? There is 0 support available at weekends. This seems to be a glitch on QB's side.

No text available

I'd like to pay direct debit but that option doesn't show on the mobile app?  Am I missing something?

No text available

I've been using Self Employed QuickBooks for a while now. I started using the Invoicing feature about 12 months ago. You create an invoice and send the invoice. QuickBooks sends an email with the invoice to my customer. The problem is the email sent to customers by QuickBooks. If the email is opened on a desktop/laptop that uses Outlook 365 (desktop program), the email doesn't render properly and my customers are complaining they can't read and open the invoice properly. I've attached a screenshot showing some of the email. As you can see it doesn't look anything like it should do. The email looks fine in my Outlook using Chrome or on my iPhone. I use Outlook 365 on my PC and I can replicate the same problem. I've been in contact with support twice now. The first time they never got back to me and just closed the ticket. The second time I sent screenshots and the response from 'QuickBooks Self Employed Care Team' was appalling. This is their response: "Please be inf

I have reconnected my bank to the app but there is an obvious discrepancy so I would like to start a fresh. How can I do this

Takes me to Barclaycard app, asks me to sign in, then literally just takes me to my Barvlaycard app, it doesn't link it to quickbooks, it doesn't even return to quickbooks. Even if I return to quickbooks manually it just starts the process again. Very frustrating for day 1 with quickbooks.

No text available

No text available

It's normally automatically renewed

My VAT submission fails due to the above message. There are NO Exception transactions

I use QB Desktop Pro Plus 2022. I need to VOID an invoice. No money was collected. I have searched for an answer via the 'Help' button as well as Google for my version of QB. Nada.Thanks.

Nothing comes up when I load into the app

I'm introuble to log in on line from my lap top. I also believe I did setting and paying for 2 account by mistake. I'd like to speak with someone about that please.

No text available

No text available

No text available

No text available

i want it to stop deducting money from my visa card

No text available

No text available