Account Management

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So I raised a question months ago about a price increase that I had not been notified of, chased again, finally someone seemed to be helping and then even confirmed that this had been sorted out. In the meantime the increased amount was taken again, so I chased and as below Intuit actually confirmed in writing that a discount had been approved. I asked what it was and never got a reply and then when chasing to find out what was going on the case has been closed!  I have absolutely no idea what is going on and through 3 different businesses have been a customer for over 20 years plus! Terrible service and I am still none the wiser as no one has come back to me at all!  -----Original Message-----From: NoResponse <[email address removed]>Sent: 05 March 2022 10:03To: Andrew Bailey <[email address removed]>Subject: Auto Response: Do Not Reply Thank you for your email. We would love to help you with your question but are unable to find an existing op

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I've just opened an account but dont want to go any futher with and want to cancel is it just a simple matter of removing the app from my phone

this is my first time using QB and I can't get started I don't know how to find my company id

I signed up with Quick Books Self Employed but need a way for people to pay me online. I now understand that I don't have this option with my current plan. Do I have to close all  my invoices and start over with the new QuickBooks Online program in order to have this online payment option?  

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My new client does not have a QB subscription and does not want to have it. Can I still connect to their bank account and import their transactions?

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I can't get any help from quick books

I'm in need of changing email address from personal to business. How can I do that?

I have used a mac previously and that's been fine. I login ok choose a company but nothing loads on home page

I have just bought the 2022 online quickbooks. I need to move over my 2004 desktop backup to the online version. I have looked through the community forums but can't find anything specific for my situation on how exactly to go about doing it. Some mention update to newer desktop which I cannot as its no longer available, and others creating reports. Could someone explain exactly what I need to do, I have 18 years of data to import! Kind regardsSharon

I’m looking to reset all my data and start afresh. I only set up my account a couple of days ago and was trying to play around with some eBay integrations but customers personal data has appeared when I don’t want it to be on record.(although data goes back more than 90days).

How do I figure out how to regain control over my account? They had full control over it previously

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I work for an Accountancy firm which use QuickBooks but I'm assuming due to the size of the firm all clients have the highest package. I have some private clients and I'm looking to get them onto QuickBooks. Two are small non VAT registered so simple start package would suit them but I'd like to know if they can have access to QuickBooks as well as myself with that package. Thanks.

everything seems to be working fine online on computer

My Payroll tab keeps showing this error: accounts.intuit.com refused to connect :( QB support said it will be at least a week for this to be repaired (it's been like this for about a week I think already), but they don't seem to know any of the causes. I asked for a refund of this month as I can't even use the platform and they said no refunds.  Does anyone have any ideas please? Our accounting period ends in Feb so will probably change after this month...just need to submit our final FPS!!!!

I often log into QBO 4-5 times a day. Every time I have to go through the faff of proving I'm not a robot and then entering a challenge code sent to my mobile. WHY? I understand the need for security and that, but surely you could allow me to prove once a day and then let me log in using just a password for the next 24hrs? Better still, seven days?

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