Account Management

Here is an example - I signed in at 11:16 am, I created an invoice at 11: 26 am and I continued adding to that invoice over time. I got kicked out at approximately 2:16 pm even though I was active within Quickbooks after I created the invoice at 11:26 am. Why is that happening? I lost the work I'd done on the invoice - and yes, I should have been saving as I go, lesson learned - but why, when I was actively using QB online - did it sign me out?

I've just completed the quickbooks proadvisor training, i've tried clearing my browser cache, changing to a different browser, nothing works. I am using QBO on a brand new, up to date, 2025 Macbook. I added my clients - everything I see online says that they should receive an email to create a password - but they have not. I see no other help for this issue. They have not added a subscription yet but my understanding is that I can still start their books. However I have no access. I've tried looking into them inviting me as their accountant but they dont have a quickbooks account yet, so they can't, right? I'm planning on adding one as a Ledger account very soon, but i'm unsure about quickbooks online already now with all the issues i've been having already, it hasn't been smooth. I also can't find anything out there with others having the same issue. On another note, I've changed to the newest version - but its not showing the way it's supposed to, it looks the same as the old version

No text available

change to french

No text available

No text available

No text available

No text available

Welcome to Community, @@kbm-marineservices.   Please note that QuickBooks Online (QBO) does not typically offer a direct email address for general customer support inquiries.   Since you're already here in the Community, why not share your concerns with us? We're happy to help and address them promptly!   However, if you'd prefer to reach out to our live support directly, here's how you can do so:   Click on the Help menu located in the upper-right corner. Navigate to the Assistant tab. Enter "contact support" into the chat box and press Enter. Provide a short description of your issue and click Continue. Choose your preferred method of support: either Callback or Chat.   Please consult this article for our support hours. Get Help with QuickBooks Products and Services.   You can respond to this post if you need additional assistance.

No text available

Email address

Taking 3 weeks to process a payment.. when I called they said it will be in my account in 24-48hrs when it wasn’t I called again and they said it will take another 5-7 business days. I have lost jobs because of having to continuously push jobs because of payment not being received.. and my client is very upset because I keep pushing their job as well.

No text available

No text available

der Transactions/App transactions. Some of the entries shows the deposits and details associated with the deposit, but has a wrong date. E.g. SquareUp made a deposit for $185.04 which included 3 items, but the date on one of the items is incorrect. All the items were transacted on May 29 and the deposit was made the day after on May 30. In sqareUp, the Money/Balance for May 30 shows the following 3 items: 1) $55.00 2) $74.51 3) $62.09 The SquareUp transaction fee was $6.56 When this deposit was imported automatically into QBO, the App transactions show the $185.04, and clicking for the details shows the three transactions, 2 of them have a date of May 29, and the one for $74.51 has a date of April 28. This happens quite often. Is it something wrong with QBO, or the interface between QBO and Squareup to places these transactions in the App transactions section? Who would I report this issue to?

Is anyone interested in tutoring 1-3 hours for specific questions based on clients’ scenarios? I’m somewhat new and don’t fully understand QBO logic to confidently work on the books. I’d rather learn and not do trial and error. Thanks.

Having bills approved by managers is useful, but what's the best way to keep track of what's approved and ready to be paid?

No text available

No text available

From the customer side the money has been deducted , but here it shows nothing

No text available

We have multiple jobs at one customer that requires the crew lead to be able to add each job as it's own customer and for ease would like to do it while logged in on the app.

would like step by step help with changing a transaction from expense to credit card payment after reconcilation is done

Trying to move Quickbooks Desktop 2020 to a new computer. When I go to File -> Utilities, I do not see the option for "Move Quickbooks to another computer". I am the only user for this quickbooks and am the admin user.  What can I do to move Quickbooks Desktop 2020 to a new computer if this does not work?

I can't login into workforce. says theres a issue signing into your company with i try. is this additional subscription ?