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Employees & Payroll
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I can access my payroll information, but cannot add anything. Payday is coming soon, and I can't input the hours that my employees have worked.
Without being able to get into QB to fix the problem, how do I correct the SIN of an inactive employee, or how can I delete this problem, as the employee left over 6 years ago?
First off, I would like to say that it is frustrating to find a way to contact anyone. The button to display phone numbers are "grayed" out. It is time consuming to figure out where to get support even when I'm logged into the Quickbooks Online page. I am almost ready to quit this payroll and accounting software, and am ready to give another online based system like Xero a try. The reason I am here is because recently I am required to enter in hours for one of my client that is on commission pay resulting in me not being able to progress with completing the pay. One of his employee is also on commission pay does not have this prompt. Why would one require it and the other not? This has only been happening in the past month.
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