Other Questions

I am unable change my company logo- When I click the + button near my logo the whole screen fades out and QB's won't let me click anywhere on the screen or allow me to exit. I am left to have to force quit each time.I am unable to change my VAT number- Every time I put in my VAT No. in and click save, QB's changes it to completely different number that is not mine. - I have cleared my browser cookies and cache.- I have restarted my laptop & I have tried troubleshoot.

Hi Guys, I need assistance, we are running a Pre-School and we pay Salaries from the same Bank Account where the income comes in.. we do not have a separate expense Account. how do I go about creating Journal Entries for Salaries? from the help knowledge base, it shows only if you have an expense account to Debit and Credit. do I follow the same example but using the same account where I pay PAYE, UIF, and Salaries? Your Assistance in this regard will be highly appreciated thanks

Dear All My Company using simplepay which usually take in the entries only after payment is done. As i just took over, I saw there was no entry previous Simple pay have one record which shown DR what and CR what, so I just Dr Same entry ? 

i want to talk to someone

Hi to all,QBOL newbie:  Does anyone have a solution for the above.  In the list of products there is a 'Batch' option to 'Make Non-Inventory' but it is not active (light grey).

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Hi Why is my gst going to the suspense account when it should be going to A/R- customer or to the A/P vendor.  How to map so that the gst goes to the correct accounts? 

I cant seem to connect my companies bank account with Standard bank SA to quickbooks online. It just gives me error (102) "Looks like the connection to Standard Bank (South Africa) isnt available right now. Please try again in a few hours

When reviewing transactions to FNB account (this after the issues with FNB and after re-linking my accounts) QBO will not categorise deposits from Undeposited funds - it keeps asking me to "select a bank account for this deposit". When the connectivity issue with FNB was "resolved" I had to re-link my bank accounts. When I ran the update it pulled through transactions all the way back from April, although April and May were already reconciled. It seems QBO is not recognising the bank account as the same account that is linked. Has anyone else experienced this problem and were you able to fix it? 

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How can I check the total outstanding for 2023 on my mobile app

I'm struggling to understand which method to use when allocating the Payfast deduction on our online orders.I've looked at both the PayFast and the Yoco payments thread and one doesn't made more sense than the other. I've also looked at the "How to record bank fees" and "Record bank charges when receiving payment from the customer" threads and that has just made me more confused. I have captured the party as their own invoice per online order at the full amount paid on the website, this then gets paid from payfast to our bank account, but they take a fee per party/client as well as 'n small fee when paying out to our bank account - how do I allocate this? Meaning:Party 1Online payment - 500.00Gross - 500.00Fee - 50.00Net - 450.00 I've invoiced for the full 500.00, how do I capture the payment to reflect that this has been paid in full, but that 50.00 of that went to either bank charges or Payfast? As well as having to pay a charge when paying that out to our bank -

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Hi,  We are desperately looking for a solution to better manage supplier bill payments.  Is there a way to export the payments we want to make to suppliers, with the amount to pay, in a .csv type folder, to import to the bank for payment?  Your assistance/ knowledge is of great value.

@rhindle21 Do you need to migrate data from QB Desktop South Africa version to QB Online South Africa version, or else?

I cannot open my programme it has ERROR 3371, STATUS CODE -11118.Please can anyone assist , I have tried entering the license number, Re-running the disc but no success. 

When the company recommended to upload my data from QB Desktop uploaded the data they created a new Undeposited Funds account, rather than use the one automatically created by QBO (and renamed the default account to Undeposited Funds -1). QBO will not allow the default account to be edited/made inactive and I cannot merge the two accounts as I would have been able to do in Desktop. Reallocating the entries from the one account to the other would be a nightmare as there are over 1000 entries! Is there any way I can rectify this?

I've been a Quickbooks user for many years. Initially it was set up to debit my SA bank account. At some point Quickbooks changed the way they processed my payments and they began attracting international transaction fees. I switched my subscription to an international credit card, which has no international transaction fees, but I'd now like to cancel that card.Do Quickbooks users in South Africa using SA bank accounts/cards incur international transaction fees when they make payments? Interested to hear others experience. Thanks

The client invited me as an accountant user for his QBO, but when I click to accept invitation, there is no option for me to sign in (only an sign-up screen shows). Please could you help advise how I can accept the invitation?

I'm locked out of my account for 8 straight days.No replies from QBO support. My account was transferred from my previous accountant along with billing, I paid,as soon as the card went through, I am locked out.Online chat just says there are problem with billing department but will be sorted out within a day, 7 days ago. Utter disgusting support team. 

Please assist Who can help me integrate Amadues GDS with Quickbooks. Quickbooks have advised me that it is possible to integrate to two programs but I am struggling to find out how to do this. I have found the following online: https://accountingsoftware.com.ng/integrate-amadeus-selling-platform-quickbooks/ Thank you

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 Brand new to QBOL - Want to categorise Customers."Customer Type" not displayed at Sales>Customer page"Additonal Information" tab not displayed on Customer Information page.See screen shot attached.I've seen solution from US posts, is this an SA 'lack of feature'?Any help, much appreciated.

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